mFortune Casino

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718 reviews
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mFortune Casino

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5.00/5.00

"I played on mFortune casino and won..."

I played on mFortune casino and won £300. It was deposited within 24 hours and I will be playing on the site in the future!

20/04/2023

Kim Pearson

1.00/5.00

"Honestly never delt with such an awful…"

Honestly never delt with such an awful bunch of people!! Ive got £500 that I've been trying to withdraw for well over a month now. Because I deposited on my phone bill and my mom pays the phone bill they wanted all identification etc which was all.sent and accepted then was told the money needed to be sent to the third parties bank account again that was fine. So done what they said and after it pending for nearly 2 weeks they told me the bank details were wrong!! There were not because I checked them. Then they told me to try again and what a surprise the money was put back into my casino account. I've literally done everything they have asked for and I think its absolutely disgusting that there are so many people not receiving what is rightly there's! Ive been back and forth for I don't know how long now, emails, live chat, complaints team and just getting nowhere! Disgusting excuse of a company and I will definitely be taking this further!!

18/04/2023

Jason Wood

1.00/5.00

"Disgusting company"

Disgusting company,
Won some money on freespins, it went to bonus credit so played another game and got up to £120, then played continuously so respect the wagering requirements, finally bonus credit went to cash, I chose withdraw £100, it was showing pending until following day, I chased support on live chat, they said would be processed within 1 day as I has made deposits previously, later the same day they reduced my withdrawal to £50 and then the withdrawal was credited, the other £50 disappeared completely, cannot get hold of them via email or chat, this is illegal, will be passing all details to the Gambling Commission including photographs of chat where they confirmed I had withdrawn £100, also photo of my account withdrawal being halved. Disgusting and illegal

15/04/2023

Brenda

1.00/5.00

"Well I have give 1 star but mfortune…"

Well I have given 1 star but mfortune do not deserve this,it's been a week now still nothing,no reply to emails,or revolve only umteen automated messages,being totally ignored,is this allowed,it's a disgrace how customers are being treat,should shut the place down

13/04/2023

Jo Derrick

1.00/5.00

"Been a week now and I still haven't…"

Been a week now and I still haven't received my winnings. Awful customer service and no phone numbers to contact. I've been queuing on live chat for hour's with no response. Don't bother signing up

12/04/2023

Jim Edge

1.00/5.00

"Probably one of the worst casinos I…"

Probably one of the worst casinos I have used, there game selection and customer service is absolutely shocking but that's not the worst part if you miraculously make a withdrawal rest assured you'll have to jump through loops to get it. They ask for all sorts of information and look like they'll do anything to not pay out. Honestly just avoid this casino. Even when you do send documents they need you still have to jump through hoops to get it I wouldn't be surprised if they asked me for a blood sample next.
UPDATE
just been on chat to someone called David G
This guy needs the sack
I've come to the conclusion I'm not getting my withdrawal even after sending every document under the sun.
How this site has a gambling license is beyond me

12/04/2023

Michelle

1.00/5.00

"Mfortune"

I have played here on M Fortune for a long time,I have a £50 withdrawal that has been pending for 5 days it states it will be processed within 1-2 days,,contacted live help several times to be told my account is under review I asked for a call back and the agent said no point as they can’t tell me anything either,ok so I get that but surely if this about safer gambling they should disable me being able to deposit also , it seems they like to take and not give back.

Update
Received finally

09/04/2023

Riley Jones

1.00/5.00

"Honestly have mixed feelings about…"

Honestly have mixed feelings about Mfortune.

The bingo: the same people win ALOT, having said that, I myself have gone through periods of non stop wins. Which at the time when you're winning it nice but it isn't fair at all, throughout this, the same people win constantly also.

The casino: they don't honour their promotions, they don't tell you when an issue has been "fixed" leading to you losing your bonus. The games are ok, but things like bonus spins etc within a game, don't do it by the amount you've paid per spin, for example 15p spin, bonus spin was 1p? Unfair.

Customer service: non existent. The "24/7 chat" is not 24/7 and offline most times I try to use is. Speaking to people when it does work is like speaking to a brick wall who just repeat scripted stuff.

Bonus points/LPS: Loada tosh. You have to wager them 40x. Which is ridiculous.

I'd stay clear personally.

08/04/2023

Harri burbury

1.00/5.00

"Avoid this company at all costs they…"

Avoid this company at all costs they are quick enough to take your money and when you win not won’t to payout I have used them for the last few months now have give them a lot of my money and had no problem now they won’t give me what I have won I will never use this company again and I argue others not to use it

20/03/2023

Grace Galal

1.00/5.00

"I want them to stop sending me messages…"

I want them to stop sending me messages but the 85777 number isn’t accepting messages . This is obviously a scam because I think I’m expected to pay 1.50 to ask them to stop . What does that say about whatever products they are claiming to provide???

18/03/2023
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