"Shattered with Mfortune. Pls avoid at any cost"

I have reached out to support team multiple times via live chat but there is absolutely no response since couple of days.

I have provided my passport, May bank statement, May payslip, driving license and yet my account not yet verified and hence I am unable to withdraw funds.

Even after providing mountains of documents, customer support asked for june payslip and june bank statement. How can I provide june when month just started and payslip and statement get's generated only end of the month. This is totally insane and breach of policy. I have already raised resolver request and will escalate to IBAS if this matter is not resolved quickly

It's adding to my frustration and mental agony and I have been emotionally drained

"Super slow withdraws"

Super slow withdraws, you need to wait over 4 days for withdraws....

"Worst online casino"

Worst site ever deposit after deposit never get bouns and coz I did.my 15 pound deposit as a 10 then 5 pound straight after the 10 pond coz there's no option to deposit 15 in one go I wasn't entitled to the bouns have you ever heard anything so crap in your life do not sign up you never win

"Full of false promises"

Full of false promises. Too many constant winners Same winners every day in every room. Only allow you to withdraw so much if you win on bonus Money even when you complete wagering rules.

"UPDATE"

UPDATE
Its been over 2 months since i made a withdrawal i am yet to recieve, they asked me for all documents under the sun which i provided with zero responce for about a month then i made a resolver to help with my issue and then recieved an email about safer gambling and someone needed to contact me via phone about it but that makes zero sense as ive only ever deposited twice for 60quid to me its just another excuse to not pay people out.
this website really needs investigating as looking on here im not the only one in this situation.
ive contacted the gambling commission about all this.
ANYONE with a brain please avoid this casino
they bombared you with texts about free spins on next deposit when you cant even get your withdrawal?
WORST CASINO OUT THERE

"Absolute joke of a company I have sent…"

Absolute joke of a company I have sent my id a week ago still pending they have closed the chat on me so can’t speak to anyone even though I keep getting texts they want me on live chat but closed it down on me and been trying for a week I have emailed 10 times and still no reply

"Do not use this company"

Do not use this company,
Requested a withdrawal through bank transfer. Stated they needed more if even though account was verified. Taht was fine.

They then text to say they had changed my withdrawal method to bank card. This bank card hasn’t been used for years the bank is closed down. Obviously withdrawal had failed. No sign of the money on my account, it’s completely vanished. No email back, no response on live chat. Absolutle scam of a company stealing money.

"M fortune is so bad like I made a…"

M fortune is so bad like I made a account it says get free spins no deposit I didn't get anything then when I contacted them they tried to say I made an account with one similar to theirs which I did not and said I'm not entitled stay clear they are just rip offs just want you to download and deposit first

"Stay away from this company"

Stay away from this company, they will allow you to deposit as much as you want but when I come to paying out you have to show the every single bit of ID you have. I have been waiting 6 days now for my pay out and I have provide, my passport, my bank statement, my phone statement, my marriage certificate and now they just won’t reply to me and when you type in the live chat you get no response, sent emails and now response and his is the only way to contact them. So update. I now can’t sent any ID as I have sent too much and they still won’t pay out

"Absolutely terrible."

Absolutely terrible.

They will make you jump through hoops for a withdrawal on winnings, via ID, Address, Bank statements and what you had for dinner last night (sarcasm)

They will ask for this more than once if you haven't been on a couple of years, they'll start by offering you the game of the month bonus consecutively, giving you a small bonus sporadically. *Grain of salt, I've noticed alot of casino's have drastically reduced offers and freebies* I advise playing the demo mode and notice how simple and rinsing the algorithm is...

Moving onto customer support. They are absolutely fantastic, response times are impeccable... Unless you have recently reffered someone or have a pending withdrawal.

They will then answer a couple times with a couple agents via live chat that ultimately say the same thing then radio silence, not even an email back.

I tested this by requesting support on my father's account which was immediate. I however have been ignored for 2 days and counting