"Recommend you purchase here 5 stars plus if I could!!"

Ordinarily I use trust pilot as either a place to air a grievance or for doing research before buying - rarely do I actually leave a positive review. However, I felt totally compelled to throw a huge amount of praise in the direction of direct order blinds and particularly praise my name sake Cheryl. The communication I have had with them has been helpful, polite and to be honest they really went above and beyond to help solve an issue I had was not of their making. The blinds themselves are well made and finished beautifully, their price cannot be beaten and I thoroughly recommend buying from them.

"Terrible Customer Service"

Firstly, the blinds fit very well - Although blackout they do let some light in through the sides.

The reason for 1* is terrible customer service. 2 of the clear plastic clips for operating the blinds arrived broken. When I contacted customer service for replacements I was sent a link to purchase more. 2 small clear clips came to £7.90 with shipping etc.

When you spend over £500 on blinds for 3 small windows surely a standard response should be simply sent out FOC?

I was told because I hadn't requested them instantly when received they don't know if they broke from "user error". This is a worrying statement in regards to the quality/longevity of the parts.

I simply hadn't installed the blinds when they arrived.

For the choice of perfect fit blinds online and pricing, I'd advise shopping elsewhere.

"Excellent"

I discovered Direct Order Blinds by chance and was a little apprehensive about spending so much on something unseen. I needed my blinds in a hurry so I took a chance and placed my first order. My order was from the "fast track" range and I was not disappointed with either the speed of delivery or the quality. Customer service is second to none and the resolution to some minor issues far exceeded my expectations. I would have no hesitation ordering from Direct Order Blinds in future. Highly recommended. Thanks again to all the staff. Merry Christmas

"purchased intu blinds"

purchased intu blinds, these are fantastic units,they fitted perfect and very easy to install,a thing i will say just follow the instructions for measuring and get this right and the blinds will be a perfect fit.

Thankyou direct order blinds for the perfect blinds

"Amazing Quality and Price"

Ordered 2 blinds for my main bedroom front windows only as wasn’t sure of quality. Arrived today and I fitted them easily, omg they are brilliant. I’ll be measuring up the rear windows tomorrow as so want the whole room done. Went for the Blush colour to match my wallpaper and I couldn’t be happier.

"Excellent service and quick delivery!"

I just placed my first order with Direct Order Blinds and I'm really happy. I ordered some window handle spacers so I can open my windows again after fitting some Perfect Fit blinds which stop them from opening. The spacers were dispatched the same day and arrived the next day by Royal Mail. I emailed them with a quick question about delivery and I got a very quick and friendly response. I will happily use this excellent company again - thanks!

"Problem with Intu blinds"

Ordered Intu blackout blinds in July for a bedroom. Direct order blinds told me there would be a small amount of light leakage down the sides. In fact the blinds let in a lot of light at the top and bottom, too, which meant they didn't do the job I bought them for. I sent photos, measured the fabric as requested, but haven't heard anything back for two months now. The blinds now come out of the channels frequently and I'll need to replace them.

"Fairly easy to assemble and fit."

Fairly easy to assemble and fit.

End hook piece from the tilting wand was missing, but was dispatched immediately when notified.

One small suggestion for the perfect fit system, is that the clips be provided in black rather than white (they don’t need to match the frame colour because you can’t see them from inside once the frame is on), the clip piece that slides into the gasket is more visible from outside and contrasts heavily with them being white against a black rubber gasket seal. We ended up colouring the offending area in with black sharpies and looks much better from outside as a result. (But our effort will fade to UV whereas a proper black coating will be more resilient I would have thought)

"Excellent Products, Excellent Service…"

This is second order from this company and the service and quality of the product has been excellent both times.

Also customer services were prompt and helpful when I have a minor issue (my fault). They replied within minutes and resolved the matter.

My experince has been 100% positive.

Edit: 20/4/2022. My reviews are always 100% honest, if I have not been happy with a companies service or product I say.

"Amazing"

Really good service, blinds are amazing quality and delivery was superb. Will definitely be ordering again