"Replacing a windscreen"

Replacing a windscreen, thanks to your friendly and very helpful staff on the other end of the phone, was made as easy and painless as possible given our remoteness. Thank you for working us through it and the swiftness of its completion. A pleasure doing business with you and I will recommend your company to everyone.

"You listened to me"

You listened to me. I was helped out by a very pleasant person. Nice to deal with.

"Excellent Customer Service "

My experience with KT Insurance was very positive .Kirsty manage the process resulting in an efficient amd effective customer experience.. Thanks for you assistance

"Advise was plain and simple"

Advise was plain and simple. Consultant was easy to deal with

"Excellent support…"

The support provided was informative and clearly communicated. The young lady clearly explained and suggested a few more aspects I needed to consider with my new policy.

"Excellent friendly staff"

Very easy to deal with staff, who were very good at there job and very friendly. Competitive rates. So far we are very happy with KT Insurance and would recommend them.

"Excellent service no complaints"

Excellent service no complaints

"Great Service"

Quick, friendly and efficient service and a great product.

"Slow to pay out my claim"

Slow to pay out my claim

"My claim was processed promptly…"

My claim was processed promptly (cracked windscreen) and the repairer contacted me same day and car was booked in for the next day.
Unfortunately the rear vision mirror casing was cracked, then superglued and I wasn’t informed until I noticed it myself upon arriving home. A telephone call to query this, followed by a picture of the damage emailed to provider and say finally realised the damage even though the technician had told them the mirror went on without any issue. The broken part had been ordered and I took the car back several days later that there was movement where the casing attached to the windscreen so they then decided to order an additional component saying they should’ve ordered it in the first place so I then took the car back for the third time and the final piece was fitted and it seemed to be firm and in the same condition I took it to them in the first place. I was very upset that I wasn’t told about this initially when the windscreen was first replaced and that the technician lied about it being-no issue. The manager has informed me that this will not happen again and was very apologetic. My response was that even though accidents occur people need to be accountable for mistakes which I would have accepted and instead of being lied to and not told of the damage. The revision mirror is now fitted to my satisfaction after two extra visits to this provider