"Delayed shipments"

Zebra Pack doesn't inform customers of back orders and thus shipments are delayed while a customer awaits their order. This has been very inconvenient for my small business as ZP continues to do this. Very disappointed with this company.

"Poor customer service and lack of communuication."

You failed to report that your box press was down to your customers, and did not communicate the delay. This impacted the way that small businesses operate and ship their orders to their customers. This was an unsatisfactory display of customer service and communication to the marketplace. We do not reccomend doing business with Zebra Pack.

"great price,fast shipping."

great price,fast shipping.

"Zebra Pack is a new supply vendor for…"

Zebra Pack is a new supply vendor for us and so far they ship product at once and the one time we were missing a box they corrected the issue and got us our missing product back. We will continue to use them for future supply orders.

"All is good"

All is good. I got what I ordered

"I placed an order for the very first…"

I placed an order for the very first time on the site, but still haven't received it. I order two week ago. Once I receive it, I can place a better rating.

"Great product and fast shipping."

Great product and fast shipping.

"Poor Order Handling and Excessive Advertisements"

I have been ordering stretch film from Zebrapack for a few months now. 4 orders to be exact. Each time I order 2 boxes totaling 8 rolls. The first time I ordered them, I received one box in a timely manner and the second box the next day or two after the first. This did not affect business, but it was an inconvenience not getting it all at once and ZebraPack had very little to say about it when I called after only receiving one box the first day. After this first order, I immediately started getting excessive advertisements for ZebraPack on my personal apps. Some apps let you choose to block the advertisement (because come on, I'm already a customer, chill with the ads), but the ads continued after blocking them anyways. On our most recent order (4th order), I made it before leaving for vacation under the presumption that it would be delivered as the previous 3 had been, but when I returned from vacation (24 days later), I found out that my team had been trying to operate without it the entire time I was gone because it was not delivered. I logged into the web portal to find that the order was still processing. I did not receive any notifications from ZebraPack about the extended processing time and when I called them, they just said they will contact their shipping department to see what happened. That is it. I have been looking for another provider since the ads started because I am just sick of them and our business needs a reliable provider for our shipping supplies because checking back on, calling for, and waiting to verify accurate completion of every single order is time consuming. Giving three stars for 2/4 deliveries going smoothly.

If you are considering ordering from Zebrapack, make a throw away email account so that they can't bombard your main email with ads (maybe even on a different device than your primary) and also be ready to follow up, ensuring that you get what you are paying for.

"Superb Customer Service"

My online ordering experience was effortless from start to finish. Even with the mix-up with my order - the quick resolution and customer service was superb. I got the corrected item in less than 24 hours and they let me keep the incorrect product. Thank you!!

"Quick delivery and easy to order"

Quick delivery and easy to order. Will order again when needed.