"I’ve had the pleasure of an excellent…"

I’ve had the pleasure of an excellent customer care response to my query.
The team were stunningly kind and I can’t thank them enough.
💕

"awsome"

awsome sellers i have been useing hugglepets for a bit over 3 years now all ways great to deal with wont use any other for my needs cheers guys garypope71

"I now have 63 screenshots of this shops…"

I now have 63 screenshots of this shops eBay negative feedback profile. The 63 pages are every time a change occurs. I check once every day or two & screenshot when they've made yet more negatives disappear!!! I started this in November 2021 following my experience with these yeeha's who still reply to customers that they are not responsible for courier damage when they chose the courier. These are not negatives that disappear due to time periods or to bad language or unreasonable content. I have contacted Watchdog to see if they're interested. THIS IS NOT EVEN CLOSE to a 100% positive seller. They receive multiple negatives per week & a couple of days ago when I checked, they had received 4-5 in one day & regularly receive more than one per day. I will do anything I can to expose the incompetence of this seller!!!

Another 2 negatives that will soon disappear. One is copied below & shows how they try to distance themselves from all responsibility for what they sell or the postal method they choose!!!

"Very poor customer service. This substrate is soil pellets, unfortunately the pellets in this bag had broken down into soil which I didn't see until it was in the tank, making the water brown. The seller is putting me off by only saying they will contact their supplier which is no help to me as I got it from them."

"Excellent and fast service"

Excellent service. I contacted the company after the zip of our dog carrier broke and immediately customer service got in touched and after providing the photo of our damaged carrier I was straight away offered a replacement or a full refund.
I was really impressed and wouldn't hesitate to buy from them in the future

"Quick dispatch"

Quick dispatch, communication with the seller was fast and they solved any issues I had. Would recommend.

"Bought a xx large dog cost £99.99 cage…"

Bought a xx large dog cost £99.99 cage for an arrival of a family pet but sadly our dog did not arrive, obviously nothing to do with Huggle Pets. However, the company do not do returns on this item we were advised by the Company to use an independent Courier. Most of these Couriers were charging £67.00 to uplift and deliver back to Huggle Pets. Extremely disappointed with their returns policy. Now stuck with this cage.

"My ordered didn’t turn up when it was…"

My ordered didn’t turn up when it was supposed to, emailed hugglepets and they were straight on to courier, courier lost parcel which hugglepets told me straight away asking I would like replacement or refund, I said refund which was in my PayPal within the hour, excellent service

"Amazing!!"

We absolutely love it!! So sturdy and was perfect for picking up our next arrival to the family! She was asleep within minutes.

"Support harness"

Just what we needed for our dog who is recovering from surgery. Great fit and support.

"No facility for returning good…"

No facility for returning good otherwise good service