"Total incompetence"

Always a problem with huggle pets Total incompetence, they sent 30kg of cat litter in the same thin cardboard box as the litter tray so guess what happen the litter tray cracked. The then asked me to send photo wich I did for them to say can you please send the item back with a note to explain what is wrong. Is this a joke so I have to go out of my way to pay for a new cardboard box and petrol because of thier clear lack of common sense

"Beware of HugglePets Crates"

I purchased a crate for my 12 week old puppy. We collected her on our way home from Crufts on 12th March 2023. The crate is ok but beware the base mat isn't. She quickly ripped it open and inside is a plastic material which she had been eating resulting in a sick pup only a few days after we got the item. After complaining to HugglePets they could not have been less helpful. Don't believe all that stuff on their website about high quality - from our experience it seems to be the opposite and after only 10 days use could lead to a sick dog like we had.

"I recently purchased an ancol whippet…"

I recently purchased an ancol whippet collar and I'm very pleased with it.
I had bought one in 2021 and I was pleased with the quality so I thought I would get another one for a spare but I'm very pleased it

"Good foldable crate for my cat"

Good foldable crate for my cat. Arrived in time.

"Excellent service!"

I ordered an external fish filter on Monday due to breakdown of my existing one. I paid extra for express delivery. I shortly received an email saying that it was out of stock - however they were offering me an upgrade to the next size up - excellent service. I took them up on their offer as I needed the filter. When it arrived managed to get it up and running, and I have a happy fish tank again!

"Amazing range, great customer service!"

Huggle Pets have an amazing range of stuff! 🤩
Bought some bits for our new puppy, they sent out the wrong sized foldable crate but corrected it. I called (as the correct size wasn't available online) they went and looked, found more and sorted it so I could reorder the correct size.
Returning the wrong one was no problem either. Great shop, great customer service! 👍🏻

"Utterly unhelpful and intransigent stay well clear"

" what went wrong this time " says it all !
Ordered a leather whippet collar that started to split after worn just 3x.
Tried to return item but met with utter intransigence.
Unless you can provide a photo this company are 100% not going to help you in any way shape or form.
Eventually got a return label via ebay & sent item back and .....Nothing ! No refund, no help, only more
intransigence. Do not buy from them is my advice

"First class vet bed"

First class vet bed, thick and luxurious. Washes and dries like a dream. Despatch and arrival very fast. I have been using vet bed for 40+ years for both cats and dogs and this is the best. Have ordered two lots at different times as I now have a Labrador who eats it so will definitely be ordering more. I order a size divisible by three to fit my crate and cut it myself.

"Order came exactly as described and…"

Order came exactly as described and they have a good range of quality products that are far better value than most other shops.

"The product were exactly what I was…"

The product were exactly what I was expecting