"Do not buy from Huggle Pets"

Do not buy from Huggle Pets. Bought a pet carrier from them in August via Amazon. Had minimal use, once in September and one in December when the zip came off. They won't replace or refund the item and don't understand their obligations on the consumer protections act of 2015. I have had similar pet carriers in the past that have lasted up to 5 years.

I have had another pointles update from HugglePets below. It only became damaged because the stitching was faulty in the first place. It was barely used and the zip flew off. It was not mis-used in anyway. I have bought new carriers froma completely different supplier, much better quality for same price.

"Reptile water dispenser easy to use straight out of the box."

Very quick dispatch and delivery with Yodel. The reptile drinking fountain was a replacement and fitted straight into my current base. A different make but everything was same size. Easy to set up and get going straight out of the box. Simple to set up and was running as soon as I just rinsed it through with some warm water. The pump and water waterfall is quiet too. Made of sturdy green plastic, it's a straight forward, no nonsense addition to any reptile vivarium. My chameleons each have identical water fountains along which works along side a mister too to keep the humidity at a constant and comfortable environment for them. And as a bonus I also used the discount code to save a few pounds too on eBay. Delivery date had delivery before 29th December but actually arrived within a few days even with the busy Christmas post.

"I am not really very happy about this…"

I am not really very happy about this all to be quite honest. I ordered this a long time ago now because I needed it before Xmas and I’ve just been shoved from pillar to post and now have to wait even longer for a refund. Should have just ordered it somewhere else in the first place.

"Great cage and customer service"

I am really happy with the cage, which is very good quality. Value for money and very quick delivery. Their Customer Service is also very good and comprehensive. I am very happy with my product and recommend the company and product.

"Excellent Service, would highly recommend."

I was let down by another company, so found HugglePets and placed an order for a dog coat with them. Couldnt believe the dog coat arrived at my door in North Yorkshire, early afternoon the next day.
Excellent service. Item ordered with no problems.
Would highly recommend this company.
Very impressed considering we are only weeks away from Xmas.

"They advertised a pen with one image…"

They advertised a pen with one image and I received a different pen much bigger and visibly different in design. I was sent a garden pen instead (in autumn) which I could not use. The pen was also sent with no instructions. Because I opened the box late they refused a refund as it was 10 days outside of their policy. Reporting to trading standards as they clearly misled me to get rid of summer stock. I would not recommend this company to anyone.

"Poor quality pet toys"

Poor quality pet toys. Not as described. Also the seller is not keen on accepting returns. I do not recommend. I purchased from them on eBay and will avoid on the future for sure.

"Happy first experience …"

First time I have used this company for my dog food. Cheaper than other companies, and came very quick. I will definitely use again.

"Terrible service my item had missing…"

Terrible service my item had missing parts and I was treated like I was the one at fault. Worst customer service experience do not use this company

"They don't care about animals"

Bad experience with this company. They consider customers to be potential thieves.