"Hidden conditions and rude support"

While the sim worked fine, when it came time to cancel it, or at least put it on hold for £1 a month I was not allowed to. They wanted me to pay the top plan for an unstated number of months despite me not needing it. I had used it in the UK, then in France, then back in the UK. Despite stating on the site it is a '30 day no contract' sim they have undisclosed conditions that require some months in the UK at the plan you signed up for. That's fine, but they don't say anywhere how long that is. It is a completely hidden condition. It is not '30 day no contract'.

Their support were very rude and just kept repeating the same thing 'it's not for sole roaming'. Never explaining what that is. I assume it's using it only for roaming outside the UK - which I didn't do - I used it in the UK as well.

"Strange Request"

How strange to be asked to review this mobile Co when Im not even a customer. Shows their Admin is a bit incompetent.

"I am very happy with the service…"

I am very happy with the service provided. The 100gig of data while travelling in EU countries is perfect for me and now that WiFi calling is available it makes phone use at home in a poor/non-existent phone signal area. Popit covers all my needs.

"Great service"

Great service, I have the 100gb allowance and use it in the UK, France & Spain with no problems.

"Very odd"

I’ve been asked to review something I have not purchased.

"Good service"

When I made error in reordering I contacted Popit via phone and they immediately sorted the issue.

"Great support when you need it from…"

Great support when you need it from really friendly staff.

"Have no problems using them at home or…"

Have no problems using them at home or abroad.

"Never a problem"

Never a problem

"Dreadfull company , Avoid"

I have had the worst experience with Popit . Sometimes very low speed then ok then buffering ,same location . Customer service are useless . It cost me £75 in charges and to be able to cancel . They could not even tell me when i could cancel . They said sorry they made a mistake . All in all a very poor and frustrating experience with Popit . I will never use them again . Beware !!!