"Don't buy a Zinus mattress !!"

Terrible customer service. My queen mattress is not even a year old. It was supposed to be extra firm. After months of backaches, and seeing a chiropractor, they do not honor any warranty. Not even a partial refund. I have submitted the photos they requested, but they say they're not clear enough for them, etc, etc. BBB gives them an "F" rating. Enough said.

"Overall Great Experience "

Need to try cut through through some of the negativity here and say my experience with Zinus has been fantastic. This isn't a paid review.

I recently bought a bedframe from Zinus, frame itself is fantastic and easily assembled. After purchase a customer service representative got in-touch to inform me of a promotion where I would receive a side table worth £50 for free and added this to my order. Absolutely flawless customer service, they even checked in to ensure the products had reached me safely (thank you Sofia!)

"I spoke to a representative from Zinus…"

I spoke to a representative from Zinus Uk/EU that was so helpful, I had problems regarding my delivery and they dealt with this immediately and made sure to keep me updated throughout. They were patient and so kind in helping me resolve the problem even though it was not the company’s fault at all. So thank you so much, you have been a really great help in such a stressful time, I recently moved houses so I’m so thankful I dealt with someone who cared enough to listen to my problem and help me. Thanks so much guys, great company!

"If I could give zero stars I would"

If I could give zero stars I would, awful chat agents. I attempted to buy an item that was listed as “in stock” multiple times and would immediately have my order cancelled due to not having said item in. Was told a gimmick on how the system must not have been updated even though they update every week. Was placed on hold and ignored by said chat agents when asking about when the item would be back “in stock.” When I was able to “purchase” the item I was sent an email that stated it would take up to 7 business days (even though the website says ships in 1 business day) but don’t worry they will email me when it ships. I waited the timeframe and did not see an update and my order number would not give me any updates. I reach out to again a chat agent who tells me it’s been cancelled on their end due to not having the parts even though the website says again “in stock.” I never received a email stating this. The best part is that my credit card is still set to be charged. Absolutely awful customer service and will not be recommending this brand to anyone.

"Platform Bed Useless"

This company is terrible and their customer service is even worse. I purchased a platform bed and it's missing 2 of the legs and they asked for proof of purchase and pictures and refused to send the missing parts. Don't buy anything from this company go spend your money elsewhere.

"Don't purchase anything Zinus"

After purchasing a bed from Zinus, we identified an issue with the middle beam that was constructed 1 cm too short. Zinus made the complaint process very difficult. First, Zinus asked for photos - we supplied the evidence. Then , they asked for videos - we supplied video evidence. Zinus offered to send another bed - but we declined, as we no longer had any faith in their quality or customer service. We requested for our money back. Zinus requested for evidence of us DONATING their faulty bed (!) This is the worst customer support we have encountered in our history of purchasing furniture. Avoid at all costs.

"wobbly bed frame and bad customer service "

bought a bed frame from them. asked for a refund and a return shipping label. been back and fourth with them for over a week. the quality of the frame is crap and dealing with customer service has been the worse and most annoying experience.

"Need stirrups to maneuver yourself!"

Purchased this mattress on 1/1/24 via Amazon. Never thought I would purchase a mattress this way however I did so based on 74,250 reviews with 4.5 out of 5 stars. Received on time via delivery person who removed my old mattress. Problem is you need stirrups to get in the bed. It's very firm and not even at all!! Purchased a quilted mattress cover hoping that would help but has not.

Description on Amazon: ZINUS 12 Inch Green Tea Cooling Gel Memory Foam Mattress, Fiberglass Free, Cooling Gel Foam, Pressure Relieving, CertiPUR-US Certified, Bed-in-a-Box, Queen, White

"Le support du sommier que j'ai acheté…"

Le support du sommier que j'ai acheté se casse après 3 mois d'utilisation. Le service client par mail ne daigne même pas répondre malgré mes relances.

"I asked for a new cover for 12inch zinus matress"

I asked for a new cover i was willing to pay for it,they said there is a 3rd tag that says dont not wash or take off,but there is a zipper on back also 1 tag that has 2 sides that says nothing about what they told me, it was dirty so i washed it it would not come clean like it should of then the zipper broke on the back,i wanted to pay for another since i had it for almost 5 years,but they would not even try to get me another one an said they cant sell the covers,i have aLL emails from company.