"We got a four poster bedframe and were…"

We got a four poster bedframe and were totally impressed by the workmanship and the ease with which we were able to assemble the flat pack. It was well numbered, and the diagram was easy to follow. There were even some spare screws. Thoughtful! We then saw a number of complaints in reviews. Maybe the company has a weak spot, or maybe only negatives give reviews, or the company doesn't look for good reviews. But the frame is great!

"Don't buy from them!"

They sell the worse quality products, don't honor their warranty and ignore your emails do you need any more reasons to not buy their stuff!

"Took 30+ days to deliver"

Took 30+ days to deliver, so I tried to cancel and get a refund. Customer service told me they could cancel it, but then the mattress arrived and I didn't get a refund :(

"Worst company around!"

I bought multiple stuff from this company I will talk about the matress in this review, firstly it didn't inflate properly secondly the layers weren't glued together but what makes it worse is that support told me to take a picture then said I voided the warranty by doing so! What kind of company does that, they also will ignore your messages please don't buy a mattress or any pieces of furniture from this company!

"Scammers please don't buy from this…"

Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty!

"Queen 30cm icoil mattress."

Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed..

"dont dont dont buy anything from this…"

dont dont dont buy anything from this company! just like all the other reviewers state this company is a complete scam! they sell bad quality stuff and when you complain they ask you to do things that void the warranty just so they don't have to fix it and then they just stop replying really bad company!

"Bought a Zinus gel foam mattress...good luck finding sheets to fit!"

Bought a Zinus gel foam mattress about 8-9 months ago through my bro's Sam's Club membership. A Cal King. Sleeps good other than....you can't find fitted sheets that stay on the mattress. We got a mattress cover with the same issue. Cal Kings are a standard size measurement. We then bought suspenders for the mattress cover and sheets. Our previous mattress was a Cal King and had 3-4 sets of fitted sheets that fit our previous mattress & box spring as they should. When we got the new Zinus, none of these would stay on the mattress during the night. They'd lift at the corners and clump up under neath you. I'd wake up...pull the corners tight again but, they'd always pull up in hours. The suspenders we got are huge job to put on the fitted sheets and mattress cover. I'm a 6'2" 225 lb guy and it takes me and my wife easily 15-20 minutes to change the sheets due to the heavy weight of the mattress and adjusting the suspenders to put tension on the fitted sheet corners. I wrote Zinus..."Angel" got back to me with...."I'd suggest you go to your local tailor and get custom sheets made"!!!!!! That's Zinus for you...that was there answer. I wrote "Angel" back and let them know that was the most ludicrous customer service suggestion I ever heard. I see Sams Club still sells Zinus...The mattress feels great sleeping on it...pretty happy there. But, "Angel" and Zinus customer service...not sure where they're located...sucks!

"Faulty bed frame"

I ordered a Zinus metal bed frame from Amazon. First time the headboard was cracked. Sent it back and ordered a replacement. Second time one of the metal bars was faulty. Called Zinus customer service only to be told that the item is now discontinued, so the bar couldn’t be replaced, but I could try re-order the whole bed for the third time. Who knows... maybe third time lucky...
perhaps I have been simply VERY unlucky, Though what I really suspect is that Zinus sell their faulty items through amazon. Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) and luckily get full refund. But who knows maybe someone won’t due to laziness or lack of time or strength to re-box the bed and wait a whole day for ups to show up...
I won’t buy from Zinus ever again, the whole experience has been just too frustrating for me.

"Zinus will not honor its warranty"

Do not ever buy any mattress from Zinus. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. I bought a Zinus mattress from Samsclub.com. The mattress arrived defective. One end of it would not expand, and the layers at that end were separating. I called Zinus because the enclosed card said to call them. They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. Zinus promised them they would send me a replacement, but they did not. When I inquired when I would get it, Zinus asked me to send photos of the defective part. After I did that, Zinus said I had voided the warranty by unzipping the cover to take the photos. There would have been no way to show the defective part, especially the separation of layers, without unzipping the cover to reveal the end of the mattress. It is a zippered cover, but unzipping it voided the warranty???? Total BS. When I called Sam's and sent them Zinus' response, the Sam's rep was astounded. He pushed the problem higher up the Sam's food chain, and all were shocked by how I was treated by Zinus. It took more than two weeks to finally resolve the problem, but Sam's did refund my money. The Sam's rep was awesome. I never again will do business with Zinus. It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. If she liked the mattress, I was going to get one for her as well. And I was even looking at larger Zinus mattresses for my own bed because the prices are good, and I am a disabled person on Social Security. They could have had three sales; instead, I never will buy anything from them and have let everyone I know in real life and online about this issue. Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used.