"Horrible customer service"

Horrible customer service, unreliable delivery times and no way to cancel delivery.

"Purchased mattress king size 10" in…"

Purchased mattress king size 10" in january 2021. The mattress has lost all of its firmness and comfort. Trying to get it warrantied as its less then a year old. Receive same generic response or request of pictures that will not show the issue i am experiencing. For the money spent on the mattress the hassle of dealing with claims department is not worth it. Next purchase will be from a different manufacturer.

This is our second zinus mattress both times box has arrived destroyed. And plastic bags open. Very disheartening. Also avg memory foam size in there mattress is about 1" think while the rest of the mattress is egg crate foam uncomfortable and non support giving.

"Bed frame broke 3 years into 5 year…"

Bed frame broke 3 years into 5 year warranty. I emailed customer service who has taken 3 weeks now to resolve the issue. They requested 5 times my Amazon invoice and I sent it to them 5 times. Today they sent me a new email asking for the owners Manuel so they can see what part I needed. Keep in mind the company knows what model frame I bought, has photos of the damage and my invoice (5 copies of it). They should know what part to order.

"Terrible customer service"

Been dealing with terrible customer service for about a month. The bedframe I bought had broke after some time but I noticed it had a 5 year warranty, great I thought. WRONG. The replacement was out of stock so I had to wait, then it was in stock, then by the next email it wasn't again. They want you to send the bed back before they can give you a prorated refund which is ridiculous.

"Worst customer service I have ever…"

Worst customer service I have ever seen. Received the damage bed they send me replacement and that replacement was also damaged. Trying to ship it back to them and requested for refund. Took 5 days to send me a shipping label with wrongly spell name as well as for 2bed they send me 1 shipping label. Now they told me that I have to wait for 24 more hours for the respond. It already took 5 days for shipping level and I don't know how long they will take for my refund.worried about my money.

"showing lack of care for their products"

I spent around 700 usd in this place (2 mattresses and one bed) All those boxes were torn. One of them was opened completely. it was a thrift store's products. Unfortunately this place does not allow me to download those pictures here, but it was disgusting; they just blamed Walmart on that problem.

"I have a fiberglass filled green tea…"

I have a fiberglass filled green tea mattress that has reaked pure crystal shard chaos in every inch of my home. I learned of the class action lawsuits and realized I want my refund so I requested it. They want every possible picture invoice etc I sent everything. No more response after agreeing to refund me regardless I dont have the tag on the cover my child soiled and I had NO IDEA wasn't removable. Now our dermatologist bills for red itchy irritated fiberglass filled skin and a complete inventory of my costs so far to de glass my townhome will be added to my request and I can't join this lawsuit fast enough. All I want is my $300 back or a no fiberglass replacement. They really aren't being smart or concerned about customer satisfaction or health for that matter.

"DAMAGED ITEM"

We purchased a trestle dining table on Amazon and it had a deep gouge in the top. Zinus was quick to respond to our needs and reshipped another one and sent a return label for the damaged one. I was greatly impressed with their service

"Don't purchase from their website"

Don't purchase from their website. Use Amazon or other companies if you really want to purchase them. I was not able to get the product more than 30+days. And I decided to cancel it, and I did cancelled my order through their Customer services. However, I could not get any updates or refund for about a week. Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. I called them multiple times but they were repeating the same thing. I was not being helped. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. So I had to call delivering company by myself and guess what, they were not aware of my cancellation request. Zinus was keep telling me they emailed the delivery company for the cancellation, and apparently nothing was done. So I had to request cancellation for the delivery. I am very curious and wondering how long it would take to get my money back. Maybe another month? So repeat- don't buy the mattress from their website if you do not want to waste your valuable time.

"Excellent value for money. Products easy to construct. Solid, stylish, comfortable. Very happy with four products bought"

Bought bed, daybed and two mattresses. Bed and daybed easy to assemble (160cm female). Instructions were clear, loved the spare bolts and washers &c and the little Allen key was fab. After assembly, products were sturdy and looked great. Have slept on the green tea memory foam mattress for a week now and love it. Firm, even support. Based on my purchases, I would definitely buy from Zinus in future. Very pleased, thanks Zinus!