"Completely dishonest service from…"

Completely dishonest service from vending sense.

A year in I requested somebody to come look at my machine as there were a fault.
I was then sent an invoice to pay (before they came) for £540. This is despite paying an extended maintenance package, which is compulsory, at £101 a month on top of the machine fee.

I then called to query and was told what I was requesting was not covered in my package.
I then queried what was covered which would allow me to have my machine looked at.
Then got booked in on a service that was covered and had a very nice guy come to look to tell me he couldn’t do anything about the fault, as he couldn’t work out why it was doing what it was doing.

Vending sense then sent me an invoice for £300 and tried to automatically take the payment from my account.

If you can pay to have a professional look over your contract, do that, cause the sales team won’t tell you the half of it.

Easier option, avoid these guys at all costs.

"Customer Service"

Mitchell Hosein's customer service from the start was excellent. Always very quick to reply which is very important to us. Overall a great experience from Vending Sense.

"Happy customers, would recommend!"

Sam helped us choose the perfect coffee machine for our office space in London and made the process very easy and hassle free. Everyone is enjoying using it so we are very happy customers, would recommend!

"AMAZING Service!"

We moved into new office space on Monday 11th, after speaking with the very helpful and fully knowledgeable Sam on 4th Dec - coffee machines, water coolers and services were up and running within a week, AMAZING team work... would absolutely recommend Vending senses, happy customers !

"Fantastic service from Vending Sense"

Fantastic service from Vending Sense. Mitchell was great to work with, his was prompt and patient in dealing with us and understood the business requirements. He was always available on the phone or via email and great to work with. Thank you for helping us secure the right machine.

"Rates "

Service good however the best rates not provided up front on renewal so decided to cut ties.

"Highly recommend"

Can’t thank the team at Vending Sense enough for supplying our office coffee machine and filtered water tap. Matt was so knowledgeable about the different options available and helped us find the perfect machine for us. Would definitely recommend- thanks again Matt!

"Happy customer "

I am really happy with my new coffee machine, I spoke to Matt and he gave me all the options. Would happily recommend anyone else to use Vending Sense for their office!

"Great company, great service"

Had 2 coffee machine’s installed at our office and from start to finish everything was handled really well. I had Matt Brigland who listened to what we needed and got us a deal cheaper than our current one. Was never pushy just helped with what we wanted.
Ongoing service has been great as well.
Great company would recommend for sorting out any office vending equipment.

"Very good coffee machines for a great…"

Very good coffee machines for a great price. Matthew supplied our whole office with machines and was very helpful and informative.