"Great coffe and great service!"

After a smooth and seamless installation of my coffee machine, (which regardless of what anyone says is an essential part of the office)! Marco introduced himself as my main point of contact, since then I haven't looked back. Great coffee and brilliant service - would highly recommend to any of my office based friends or colleagues.

"Recently had a coffee machine and it’s…"

Recently had a coffee machine and it’s exactly what we needed. The entire process was seamless a special thank you to Marco who was brilliant throughout. I would recommend to anyone.

"Vending sense supplied our office with…"

Vending sense supplied our office with a new coffee machine & water cooler.

Mitchell came to our office and demonstrated the Jura Giga X3 for our staff which everyone loved, making the decision very easy!

Would 100% recommend!

5 star Company

"I have had my FrankeA600 with Vending…"

I have had my FrankeA600 with Vending Sense for over a year now and I could not be happier, the teething issues I had at the start were resolved immediately and the coffee tastes fantatsic, highly recommend

"Exceptional service from Vending Sense…"

Exceptional service from Vending Sense since the very start! Marco C provided great assistance during onboarding and the coffee tastes amazing! Highly recommend.

"had the machine for over a year now…"

had the machine for over a year now with no issues, highly recommend

"Highly recommended"

An extremely easy process and a great company to deal with. Matthew was fantastic at advising us on what machine would be the most efficient for our business.

"Terrible customer service"

Vending Sense has their best employees in the sales team to lure you in, but once you get a machine it's all downhill from there. I don't feel valued as a consumer, and I get the impression that this company only cares about making money.

From day 1, we have had a leak in our machine that happens during weekly flush cycles. This leak eventually led to secondary issues. This was reported within the warranty period, but they want us to pay almost £700 for 2 site visits, having not even fixed anything, claiming the leak is normal and the secondary issues are down to "user error" i.e "improper cleaning" which is purely an insult.

Their external engineer failed to show up on 2 occasions, wasting my time waiting around the office, and then the customer service team had issues interpreting the very contradictory reports.

A straight forward diagnosis, ordering and fitting of parts under warranty has become a real headache and expensive waste of time.

Additionally, despite their consumables team being responsive and courteous, their products are very expensive and it works out more cost-efficient to order elsewhere unless you opt for their annual consumables plan and order very large quantities throughout the year.

I do not recommend this company or machine (Coffetek Vitro S1) to anyone.

"Erfrischungslösungen"

Very good communication with the support.

"die kaffee automaten sind gut und…"

die kaffee automaten sind gut und praktisch, sehr gut schmeckender kaffee