"Good standing"

The company actually refunded my account before physically receiving the item to be returned back. I thought that was really a stand-up action. Thank you!

"I purchased a Christmas tree for $1070"

I purchased a Christmas tree for $1070. The plug only had one prong, which we didn't notice until we put up the 12 foot tree. I contacted the company and they responded after I posted my review. They have since fixed the problem that I had with my tree.

"Great company, best prices!!"

Great company, superb customer service. Very genuine owner. I came across their site a year ago and purchased a high end kayak, not only did I get it the best price, but also the customer service experience was great. Very knowledgeable people that work there.

"Hanover Patio set"

We received our order and one of the chairs had broken welds and the table had some dents and bends in it. I submitted pictures of the damage and the items were replaced with no issues.

"Bad Customer Service"

I have called twice to return the product I purchased to only be told that I would receive an email with instructions for the return-after a week, still no instructional email and still NO RETURN! Will I ever hear from your Company?

"Love the product so far except for the…"

Love the product so far except for the front bar did not come with the boat shown in the picture and description

"Late and incomplete"

Bike is great
It was 45 daze later than promised and the incentive package promised still hasn’t arrived. They’re quick to cash the check or charge the card for payment, then it slows to s crawl. Where’s my accessories?

"In Stock - Received quickly!"

I purchased this patio set from Lowe's and waited 3 weeks to get something more than "backordered" status from them. I cancelled the order and placed it with Recreation Outfitters for the same set. It was less expensive AND they actually had it in stock and delivered it within a week! So happy I made the change! As for the patio set, I love it but will definitely be buying additional pillows for the backs. Very comfortable with pillows!

"The absolute worst company I have ever…"

The absolute worst company I have ever dealt with I ordered a patio set in May and they sent me the wrong color cushions. I have been trying since then to get this corrected. Have called and emailed multiple times with no resolution to date (Nov3) every time I call I get a different story. Terrible!

"Review is for the purchase process --…"

Review is for the purchase process -- the customer support people were friendly and helpful. The systems and tools to notify customers of shipping and lead times, etc are not seamless and therefore required many customer service calls from my end to understand when my product would be shipped, had it been shipped, and tracking information. Despite the excellent customer service when you call, the website info post purchase is very confusing, and I didn't like having to make all the calls.