"Awful company! "

Avoid like the plague. I bought a pair of skates for my granddaughter for Christmas. Skate attack sent the wrong size. It has been a nightmare trying to get them to sort it out. So many emails sent to them! They say they will do something and then you hear nothing until you contact them again. It is now April and they have sent replacement skates TO THE WRONG ADDRESS and it looks like a child has packaged it. Wrapped in a bin bag with masking tape all over it. Honestly, give your business to a better company who value their customers.

"Stay well away"

I would never order from these again absolutely shocking no response from emails missing parts in my order not willing to rectify the problem stay well away.

"Have not skated for over 25 years went…"

Have not skated for over 25 years went to the shop to order skates for myself and my daughter. Stellar service.. done my skates as they were custom there and then on a Monday morning. And I ordered a set of light up wheels for my daughter. They didn’t have the wheels at the shop but said come back on Wednesday an they’ll all be done. Wednesday popped in and daughters skates were ready.. I’ve since ordered my wife a pair and will collect them either today or tomorrow. Thanks skate attack!

"We went into Skate Attack today to buy ice skates"

We went into Skate Attack today to buy my daughter her first pair of ice skates. The staff were knowledgeable, helped fit the skates, answered our questions and gave lots of advice. They didn't try to sell us lots of extras we didn't want. The shop generally seemed pretty well stocked - multiple options for skates in my daughter's size. We left with everything we needed, so I'm very happy with the experience - would recommend.

"Fair review"

I have been to skate attack numerous times over the last few months. I found all staff to be friendly, knowledgeable and helpful. On my last visit they were extremely busy, a little flustered but still did well. This is my nearest skate shop and don't have an issue with the service.

"Utter shambles - no customer service and tell differing stories depending who you speak to. We’ve lost our money and have no skate stuff. "

Failed to deliver my goods and are now refusing a refund. I have no merch and am massively out of pocket. They managed to simultaneously ruin a child’s birthday present expectations by agreeing to resend items and then not doing so.

We ordered online, waited a couple of weeks and emailed to find out where it was.
They fail to return messages and come up with excuses of sickness and annual leave despite other staff saying other things over the phone.
Our order was delivered elsewhere apparently. I was told by JO (sometimes the assistant manager, sometimes the manager), that they are refusing a refund and after agreeing to resend the items have now refused to do so.
We have all the emails and paper trail so can pursue with.
DO YOURSELF A FAVOUR AND SONT SHOP HERE.

"I ordered Monday my skates arrived by…"

I ordered Monday my skates arrived by lunch time Wednesday, and exceeeded every expectation, they look so good almost didn’t want to use them!!!! But did and they are amazing. I went for Bauers, air wave wheels & upgraded bearings. Build quality fantastic and a great price too all with great service and great communication thank you it has been a pleasure doing business with you guys, I’m sending everyone your way.

"I am really disappointed i had to write…"

I am really disappointed i had to write this Bad review because this company seemed very nice helpful & cheerful in the beginning but after i made my £200 order they became horrible, i ordered the XLS BAUER ROLLER SKATES WITH AIR WAVES for my daughters birthday the order got to me fairly quickly but it was completely wrong i requested pink stoppers they put these weird black stoppers on & the plates at the bottom was faulty weirdly shaped with chip marks and white marks i contacted them several times more they six times! to explain the situation eventually after three days they got back to me, i asked if I could send them back to get the order corrected To my surprise they told me No and i basically should be grateful that they put the more expensive plates on the bottom of the rollerskates, although they faulty and damaged. They also said they had no pink stoppers in stock so they put the black ones on. They also said i should return the rollers skates at my own expense for a refund. Any decent human being would correct the mistake I was very shocked & disgusted with the customer service this is diabolical they did not want to resolve or correct the problem although i said it was very important for my 14 year olds birthday they are also going against their rules, making me pay for returns when clearly it was there fault sending me a faulty product with a colour i did not request they should cover the cost fix the problem and return the skates to me. Sadly they continue to ignore my emails I advise you NOT to purchase from this shop it was just a awful experience

"I ordered a pair of Riedell skates with Skate Attack…"

I ordered a pair of Riedell skates with them a 3 days later I emailed Skate Attack and only asked for an update regarding a possible date so i could be at home to receive the order. I recieved no reply the following days i tried phoning a couple of times where the phone rang out and then went to answer machine. I then sent another email stating the above and that i was cancelling the order and then i contacted PayPal for a reimbursement who then passed on my complaint to Skate Attack. Again no response then a few days later i receive an email from a courier stating my skates were dispatched I again emailed Skate Attack and stated i had cancelled the order and would refuse delivery i then received another email from Skate Attack asking me for my delivery order number as if they did not know it. However Skate Attack scores 2 stars due to lack of customer service. The skates arrived and I did accept them as I had lost confidence that Skate Attack would refund my money or it would be a frustrating process the positive is that the skates are OK. I do not understand how Skate Attack allowed the situation to escalate when all that was required was a simple communication regarding delivery.

"Returned an order over a month ago"

Returned an order over a month ago, still not received my refund. After initially replying to my email stating they would get their "accounts department" to look into it, they are now no longer replying.