"Sorry for late review."

Sorry for late review.
I bought an ipad and apple pencil both are great with good price along with apple warranty. They were properly packed like normally the apple products are packed.
Delivered on time, at first I was hesitant, then I thought to give a try and that product is working fine since the time I bought.

"Faulty goods and no recourse"

I purchased an iPad from Pricelulu that has been diagnosed as faulty by Apple who advised me to return it for a refund/replacement. I have sent multiple emails, contacted them via WhatsApp, and contacted them via Messenger. 15 days later they acknowledged my email and replied using very poor English, completely missing the point made in my email. It's as if they haven't read it at all and have just sent a generic unrelated response. There is no phone number I can call them on to try to resolve this so I am considerably out of pocket and have an iPad that doesn't function. I urge you to ignore the tempting savings and purchase your goods from Apple or John Lewis, safe in the knowledge you have some support should the worst happen.

"I thought to share my experience with potential buyers who is considering buying a device at pricelulu"

I bought a brand new Iphone 13 256gb back in December 2021. When I received the phone it was sealed in an original box. When I opened the box and extracted a sim holder there was a vodafone sim card. I was quite shocked how could this happen. However everything else looked brand new and the phone had never been activated. THE MOST SHOCKING SURPRISE WAS… in about a year I decided to clean the charging port with a toothpick and when I took a closer look at the bottom area I noticed that the two bottom screws had really noticeable signs of opening. One of the screw had a completely slipped head. Someone definitely had unscrewed them with a screwdriver before. I’m really concerned about the fact that I was ripped off because it is probably a refurbished iPhone not a brand new!! Now it is down to you whether you want to save a few quid and got a surprise like me.

"Faulty item , unauthorised retailer!!"

Bought Oculus Quest 2 , faulty controller.

After thousands of checks and wasted time they said I need to contact manufacturer.

Manufacturer said the product was sold by unauthorised retailer and the product is registered in US which means they only can send replacement in US

Contacted Price lulu again no responce , after a while automatic responce saying “we are sorry to hear blah blah contact manufacturer “ I replied saying I did contact manufacturer and this is what they said , received another 2 replies saying exactly same thing !

Avoid !!!

"Faulty goods are being sold by this…"

Faulty goods are being sold by this company. My Airpods stopped working but the warranty was already expired with Apple even though I had only owned them for 11 months.

I have tried to contact PriceLulu several times and received no replies. I am now taking them to the small claims court.

"Brought Nintendo switch for my…"

Brought Nintendo switch for my daughters birthday it won’t switch on or charge tried numerous times to get in touch with price Lulu and no response would have given 0 stars but it won’t let me. Customer service is shocking Avoid Avoid Avoid !!! 😡😡😡😡

"Excellent products with a real warranty"

I bought two products first is Apple air pods pro and the second is Apple Macbook pro both products are really working well with no issues so far. On one occasion, I dropped my apple buds and then I couldn’t hear the sound very well as before. So, as it was in warranty I simply took to the Apple care after they verified they gave me the new buds. So for me everything is legit and working perfectly fine. I don’t know why there is so much negative comments on the internet...

"AVOID"

AVOID. AVOID. AVOID. Please just save yourself heartache and trouble and buy elsewhere.
It’s transpiring from my experience and other negative reviews that Pricelulu is selling electronic goods previously faulty that they have tampered with, or electronic goods manufactured elsewhere in the world that don’t come under UK warranty. It also seems like their ‘positive’ reviews have likely been paid reviews to up their rating.
I bought a brand new Samsung phone which did arrive within the specified time. It was written all over in a Far Eastern language but though nothing of it.
Long story short within a few months the phone malfunctioned and the screen started flickering on the lower half. I thought ok, it’s well within warranty. However, this is where the nightmare begins. Pricelulu referred us to get it fixed with Samsung. Sure ok. We tried Samsung but they immediately picked up that there was no IMEI number printed on the back of the phone, as all their phones normally have. They told us we were sold a dupe phone. Went back to Pricelulu, but they didn’t want to know and we were fobbed off with random emails. When we finally managed to extract the IMEI number, it turns out that the phone has been manufactured in Taiwan and is not eligible for warranty under the UK regulations. We tried to request a refund from Pricelulu but they have stopped emailing back. Even if I fix the phone I have no idea how reliable it will be and whether it will continue to malfunction. I am now out of pocket with a phone that is not reliable and that may cost me more than I initially bought it for.

"Complete lack of response"

Sent me a product to which was broken. Took three weeks to respond to my return request. I sent the orient back and now am 4 weeks later without a reply. I mailed them numerous times and the useless people (not allowed to sweat of course) couldn’t be bothered to reply. I am now 180 quid light with no response at all. Use them at your peril.

"Wont refund or exchange a non uk watch"

Wont refund or exchange a non uk smart watch which they supplied with no mention that it was not a non UK watch and therefore would not be able to use Gpay or Samsung Pay. They were abrupt and reading between the lines simply tough.
Will never use this company again.