"I was served by Josh who is so helpful…"

I was served by Josh who is so helpful . Also, the place is super nice and the best part there is canteen with free drinks!
How amazing!

"Amazing facility "

Amazing facility , could not faulter mick in the office he was extremely helpful as I'd never used a storage facility before. He made the entire process from start to finish so simple. These people are the "go to" I will certainly be contacting mick again in the future for further storage requirements

"Fantastic"

Great, friendly and extremely helpful service from Dawn & Kerry
They couldn't do enough for us, 5 star service.

"Basildon Storage King - AMAZING "

I have Used Basildon storage King on and Off for over 10 years. Mick at the store is always super friendly and accommodating . We have never had any Issues there always ease of Access and when I became disabled Mick helped to get our Unit on the ground floor to make it easier for me to access. The best Customer Service and I would never use any where else - Thank you so much.

"Awful"

This is my second time doing business with Storage King. I opened an account with Storage King Bedford - Self Storage on November 13th for a 50 sq ft unit with the Manager Lee that I needed urgently due to an agreement with my landlord and the Real Estate Agency. At the time of opening the account, I told Lee I had damaged a tendon in my dominant left hand as I had a splint on my finger at the time which will slow me down significantly due to the limited range of motion. Due to the last minute turnaround, Lee suggested one remover who might be able to help. I contacted the individual and left a voicemail.

I transferred half of my belongings into the allocated unit on the same day and I did not leave until quite late around minutes to 10pm. I recontacted the suggested remover in the morning who said he did not check his messages and he would not be able to help. I recontacted Lee November 14th who suggested another driver who also was unavailable which left me in quite a stressful position.

I eventually got someone to assist me around minutes 9pm on November 14th, where I was able to put the bulky items in first with the driver which did not end until around half 9. As I was about to take the remaining smaller items up to the locker along with the rest that came with the driver at exactly 10pm. I put the code in and was immedately denied access. I called the emergency contact number on the wall as directed by Lee on orientation to the facility, I waited several minutes for answer. I explained the situation that I had just opened the facility the previous day and unfortunately I cannot put the things into my car which was already filled to capacity and my locker was opened.

The person eventually got on to Lee who shouted at me over the telephone "That it is after 10" on multiple occasions during the conversation which was very unprofessional. I was treated like I did it repeatedly when this was the first instance I actually had to do this and it was due to mitigating circumstances. I have no one to help me, a damaged hand, and I had to get out of my house that I was living in by November 14th. I explained that it was never my intention to even be on the premises at that time and he has no idea the day I have had which had gone quite horrible.

Lee did not need to come to the facility as he was able to open doors remotely from his home. He did not open the doors where I was standing but one clear across the lot and told me to hurry knowing I have a damaged hand. I broke household items due to this.

The worst part was there was someone else in the facility with me who was "dressed in black with a hoodie on" that he could clearly see on the "14 cameras" from the safety of his home. My vehicle was the only non company vehicle on the compound so I wondered who was there as I oversaw my driver leaving the facility and I saw no one else whilst I was there.

Instead of calling the police to ensure my safety, he sent me to me search out whomever was there, to ask who they were and to ask them to leave. This led to the customer shouting at me, I have no right to tell her to leave as I am not "an employee of Storage King". I was shouted at for being on the compound post 10pm however another customer was a regular for being on the compound post 10 acording to him "I know her" and her "I do it all the time".

By the time, I got to my unit, I had a full blown anxiety attack due to the earlier events of my day exacerbated by the added stressors that occurred at the facility on November 14th.

Lee, your behaviour was very unprofessional as this was a first instance, you placed my life at risk because I am certain the facility has protocol for a suspected intruder and you failed to act swiftly by putting me in harm's way, you allow other customers to come post 10pm but treated me differently and you had no clue I have a hidden disability by causing a panic attack by your shouting at me.

If I could have moved all my items out of the facility the next day, I would have. I will never do business with Storage King again.

"Fantastic customer engagement and…"

Fantastic customer engagement and genuinely 5 star customer service and great customer experience leaving me wanting to give my business to them.

"Toni & Paul"

Toni & Paul, a great team 👏, lots of questions answered patiently 👍, good value rates, always helpful during the rental… couldn’t ask for more! Thank you guys!

"Have used Storage King Doncaster on…"

Have used Storage King Doncaster on many occasions and always found the staff there very helpful, informative and obliging especially Dawn and Kerry. The units and surrounding areas were clean and tidy and with the security being very important to me, I wouldn’t hesitate to recommend them

"Absolutely first class service from Paul & Sammy. "

Absolutely first class service from Sammy and Paul at the Chester branch. Really helpful & approachable. Can't thank them enough & the facilities are fantastic. Keep up the good work.

"The best service experience "

We recently had cause to use the services of the Hounslow Heathrow branch. Cannot praise the manager and his team enough - super helpful and a very professional service. Nothing was too much trouble for them and they made our experience an extremely happy one. We would certainly deal with them again and can highly recommend them.