"Stanny has been an absolute lifesaver"

Stanny has been an absolute lifesaver, assisting me with setting up, installation, and providing guidance on how to use it. I couldn't have asked for a better helper!

"It was wonderful support like he solved…"

It was wonderful support like he solved our problem withi 2 minutes

"Spoke to Neil Johnson he's very…"

Spoke to Neil Johnson he's very supportive with my query. The way he is dealing with the customers is so good.

"Speedy service "

Neil was great. He gave me step by step instructions to sort the problem out I had with the software using a video call and we were up and running within ten minutes. Impressed!

"Stay away from them"

Stay away from them. You will loose your customers and your peace. They are good on promising but nothing else! They don't have something to work properly only promises. The till is full of bugs. The online ordering system doesn't send the orders to the kitchen display and the kitchen display is just dummy.
You are the provider and you know that. How can you explain that your system is the maybe the only in the UK that cannot summarise the same product when you print the receipt?
So far a small amount you print one meter of paper and the customer needs half an hour to check the receipt!
How can you explain that I'm missing online orders from your system and except that you charge me platform fees for cancelled orders? When I'm asking for a refund you are disappeared! No after sales support only promises!
Try to fix serious issues with your software and don't waste your time with reporting reviews! Doesn't fix the critical issues that you have!
The issues that I have already mentioned to you are 100% real.

"Great platform, great team."

Grafterr have a very comprehensive platform for hospitality businesses; POS, Self-serve kiosks, KDS, online ordering, payments. It took a few days to get everything up and running but the team were super supportive and answered all my questions. I've been using the system in my London based QSR for a few months now and my team love it, very user friendly and it's a massive improvement over our previous provider Tevalis

"Helpful "

It did resolve the problem with computer

"There was a big issue with the recent…"

There was a big issue with the recent update we installed. It took a lot of time and effort to get everything back in place the way we needed it. Johnathan had endless patience and the technical skills to resolve this issue. Thanks Jonathan 👍

"Very good "

Very good thanks you

"Great product suited for busy takeaways, great support"

I opened up my Salt N Pepper Chicken shop 4 months ago. We are in a busy city centre location and have high footfall, so we went to Grafterr who told us about the benefits of self service kiosks as well as an ePos till and a display for the kitchen. We wanted to look like a modern Mcdonalds and this really helped us.

Now most of our orders come from the self service till and I don't need to have a staff member taking orders, instead they focus more on collection orders, so orders go out faster.

The team have been great and I had a little issue at the start connecting it, but the support team were helpful at making sure all the systems linked up.

Thank you team Grafterr, keep up the good work!