"Inefficient, useless and inadequate. Cannot rely on them for turning up for an appointment. Seldom answer their phone."

Social care, WSCC, contacted Millbrook to fit 2 grab rails. This was scheduled for Weds14th June between 9pm and 5pm! No show, no phone call etc. Another appt was booked for the following Weds 21/6. I received phone call on the day saying the vehicle they were using had broken down! Another appt was booked for Monday 26/6. In the meantime, they phoned me Fri 23/6 to change appt to the coming Sunday 25/6 (today) When I insisted ETA, she, in the office, said between 12 noon and 5pm. NO SHOW, NO TELEPHONE CALL,I could have gone to the beach. What a shower, and I notice only 1 or 2 good reviews on Trust Pilot as well. They need to be taken off the so called approved companies used by the NHS. Disgraceful way to treat customers/end users. I have wasted 3 whole days being "house bound" 1-2 years ago I fractured my shoulder and the company supplying temporary equipment via WSCC was called NRS. Both Millbrook and NRS trade from the same address in Littlehampton.

"Denied a disabled child a wheelchair"

Denied a disabled child a wheelchair , because he could balance using walls . NHS GP , Consultant all asking for a wheelchair for the child , NHS asked Millbrook denied

"Never answer phones"

Never answer phones. Trying for a
Onth to contact them.

Bring back NRS

"Dave and Pete"

Fitted modular ramps down steps. Turned up on time and both were thorough hard working experts. Considerate to my needs and covered all aspects of my much needed access outside.Thank you.

"Incompetence of Millbrook Healthcare."

Like the great majority of reviews I can only add to the very many negative ones that there are. The lack of competency of this firm is truly unbelievable. There does not seem to be any administrative organisation and from the moment you speak to a person it seems as if it is too much for them to help, you can be different accounts about the same enquiry e.g. 3 working days apart one receptionist said she could not tell me when the new parts came in for my wheelchair the second one had no difficulty in informing me when they came in (February). These are repairs that were put on order in January 2023 , 5 months and still waiting. Another NHS clinic wrote to them in March 2023 requesting a new assessment for me. I have just learnt that will take place mid July. Meanwhile I have to return to this clinic in June with them fully expecting the new assessment to be completed. How is it that one very busy clinic thinks 3 months to complete this would have been enough time yet the Wheelchair Clinic cannot manage the assessment in 4 months? Age UK, and others have expressed over the safety of my wheelchair. It has tipped me out twice and yet several phone calls to the wheelchair service has not triggered any concern or action by them. Some of the engineers who have called over 6 years have been surly and unhelpful. What is happening in this service that they are so demotivated and seem to take no pride in their service? Lack of money, time or even professional development are not sufficient excuses. Today I was given this email site to make an official complaint. It would seem they cannot even give the correct pathway to make a complaint. No constructive advice can be given , it has gone far beyond that.

"Impossible to get through to"

Impossible to get through to! No one answers the phone and no idea which place in queue you are or any way of leaving a number to get them to ring back!

"I finally after much debate got a…"

I finally after much debate got a decent perching stool from Redhill 3rd time lucky .. I don’t feel the company care but I do give a shout out to the delivery chaps

"This review is only for Andy"

This review is only for Andy, he was an absolute pleasure and professional throughout my bathroom getting turned into a wet room, Andy came up with solutions to fit our needs that had never been thought of before, a scholar and a gent.

"We have have a number of pieces of…"

We have have a number of pieces of equipment delivered to help my husband who is housebound.
Each time we have had excellent service from the staff manning the phones and the delivery drivers. Thank you.

"unprofessional"

This is on behalf of my friend who is disabled
They left a hole in the wall
The sink is to low the shower floor is uneven
The day the completed the work she had to telephone me at 10pm because her hall and bedroom had flooded
Contractor wouldn't answer her calls as it was a weekend when he came to inspect the damage (they had fractured a pipe) he was unsympathetic and rude
The problem has had to be deferred as she found out she had cancer and has had to have treatment so at the moment hasn't the strength to fight it so she now has to live with a bathroom that is totally inadequate and they call themselves professionals
I think the NHS should investigate and also disability organisations