"Contrary to a lot of other reviews"

Contrary to a lot of other reviews, I found that Sophie and her team were fantastic and got the job done in a timely manner.

The guys that she subbed for the job were all punctual, polite and friendly. They really sped through the knock-through of my wall and finished everything very well. Personally, I'd recommend it. I don't see what other people's concerns were as I received 0 negarives.

"could be worse Millbrook's was never…"

could be worse Millbrook's was never as bad as the company that took over AJM ...............................................................................
never have i known such appalling company allowed to be a NHS Supplier .just read the other reviews on here .. now mine
wife severely disabled (Housebound) OT ordered new wheelchair via a zoom call to Millbrook's who were the council suppliers in February when this started.its now December and AJM have taken over the contract for many months.and NO WHEELCHAIR STILL.After calling them they insist my wife isn't housebound and has to go to them to collect the wheelchair.. this cant and wont happen .they speak down to the customer and blatantly lie .. i have tried every avenue open to me regarding this but so far no one has helped me..no speaking to my local MP . and newspaper...,

"Matty the Twatty"

Their cocky little driver Matty the Twatty ran over my garden when he left.Needs to learn to drive.

"Millbrook Healthcare. What a truly abysmal company!"

What a truly abysmal company and workmanship, fact!

3rd time out to fix the truly awful work they did on my level access shower/bathroom, and actually made it worse and a load more mess!

The bathroom now retains water in sections, the shower tray moves under my feet, making it feel really not safe to use the shower for fear of losing balance!

The hot tap moves, the extractor fan blows outside freezing air 'into' the bathroom and makes the whole of upstairs cold, costing a lot more in heating, and with spinal arthritis that's very painful and make it harder to move.

I ideally want it all ripped out a reputable company to do the work, that Millbrook Healthcare obviously don't have the talent for!

They started work on my 50th birthday in the middle of August 22' and I'm still having to have them come out to fix terrible problems because of their shoddy work throughout this awful experience, from August to November 22', and the work is nowhere near finished!

Never have or allow Millbrook Healthcare into your property, not ever you will regret it, trust me and the 1 STAR that this phenomenally, despicable company has, it honestly deserves ZERO stars!

"Rubbish company stay clear"

My partner worked for this company for 3 months, they was expected to fit a whole new bathroom in 3-7 days even with complications. The managers never contacted back when there was an issue and they are damn right disrespectful. He has put his own time into this job even leaving at 7pm at night. Today he got sacked for not calling a manager back while he was working cutting tiles

"Spoke to Teresa at Millbrook"

Spoke to Teresa at Millbrook - she was unhelpful and useless, walking frames that has been supplied by Millbrook had become warned out over the years, not safe to use. Teresa first claimed the frames have not been supplied by Millbrook, so she couldn’t replace , she then changed her tune to, she couldn’t find them on the system, she then wanted to terminate the call requested I spoke to her manager, she then asked for the serial number on the frame and found that it was in fact a product of Millbrook, she then would not pass a message on to delivery driver to adjust the height or call when making the delivery stating the paralysed patient will need to open the door and adjust herself Absolutely appalling service. Just got worse over the last two years especially the call centre.

"Wheelchair Assessment"

I have been trying to get a new wheelchair since January 2022. I need this wheelchair specification to allow me to progress the order of my WAV with Motability. I have had an assessment to determine the specification but for one reason or another it is not possible to get the specification I require. So another assessment has to take place. That would not normally be a problem except for the fact that it then takes months before that reassessment can be arranged.
Rang this morning to try to get an update as to when my next appointment will take place. Was informed that a new provider is taking over in October so no appointments can be arranged until the takeover has happened. How can a business, that is patient facing, survive by making no appointments until after the business is transferred.
The NHS certainly needs radical reform if it allows its service providers to operate in this manor.
I assume I will get one of the standard email responses as have other people who have raised issues. I can only hope the service improves with the new provider.

"It gets worse"

It gets worse. 'Elaine' says that she would like to follow up with me. Fair enough. But if you ring the Millbrook number (0800 988 2210) none of the options allow you to speak to their 'Governance Team' and (ironically) option 7 for complaints no longer accept calls. I tried HR but it connected back to the gateway options.

"I would not even give Millbrook one point."

I would not even give Millbrook one star. Their engineer visited our home to respond to some issues that a family member had which resulted in modifications to their wheelchair without explanation of how those modifications worked. Consequently, it was impossible for them to transfer when they had to and this resulted in life changing injuries, over a year in hospital, at least two rounds of sepsis (one in which they almost lost their life) and being confined to bed for the last 4 years. The Health Trust have now told us (4 years later) that they should not have investigated our subsequent complaint as it should have gone to Millbrook. 84%

"Ummm not good"

Ummm, oh dear, all the telephone staff were great and tried to help but they couldn't the clinical staff etc to respond.
So a wheelchair cushion was reportedly ordered for me on 22 June 2022 but nothing ever happened. I have telephoned so many times i have lost count.
Then, out of the blue, a cushion gel inset was delivered to me house - but it was completely wrong.
I started calling again but despite promises of "someone with call" nothing has happened 3 months later.
If this company relied on repeat business or recommendation it would not survive.
I have signed up to join their "Wheelchair Users group" but I have not heard any more yet.