"Professional Car Dealer with excellent service"

Van and Tim communicated the remote purchase procedure very clearly and delivered the BMW in the "mint" condition as promised. The purchase was very smooth and transparent, giving me sufficient reassurance to fully pay for the car under "Distant Selling Regulations" with 14 day period within which they would collect the vehicle and provide a full refund if I was not completely satisfied. A split Prop Shaft Dampener was a concern and I put car into my local BMW Dealer to rectify under their Used Car Warranty. BMW initially refused to replace under warranty as not damaged sufficiently. Despite BMW approach anf the vehicle being deemed safe to drive, Van agreed to contribute 50% to cost of replacement to provide me with reassurance. Ultimately BMW accepted replacement under their warranty as the Giubo was more damaged than they initially considered. I would have no hesitation in buying from Hartlepool Motor Company again.

"Hartlepool motors recently just…"

Hartlepool motors recently just purchased my caddy. What a pleasure to do business with them communications was fantastic now looking forward to my new life abroad.

"Quality Service / Great Aftersales"

I purchased a Mercedes Coupe 2017 from Hartlepool Motor Company. I could not be more pleased. I was a little anxious as I bought online, and I am on the other side of the country from Hartlepool.
The delivery was exceptional, and I was more than pleased. A few weeks later, I noticed a slight problem with the Stop-Start functionality. I mentioned this to Van and he advised me to get to a reputable mechanic and get a diagnostic test implemented and he would sort it. The issue was a slightly low battery level and a sensor. The work was executed, and Van covered the whole process with the mechanic—exceptional aftersales, service and integrity.

"Great company"

Great company! Great experience, quality staff who know their stuff. Completely hassle free buying. Chose my car one day and picked it up the day after!

100% would recommend, I myself will defiantly be a returning customer!

"Cannot recommend highly enough!"

What a fantastic service we received from start to finish. Van and Tim could not have done any more or have been more friendly. We gave Van a brief and he sourced the perfect car for us quickly and at a very good price. Cannot fault any of it. I was always quite wary of the motor trade but these guys are the real deal. Wouldn’t hesitate to recommend them to anyone. I know I’ll be back for my next car in a couple of years time.

"Recently bought a Volvo from HMC"

Recently bought a Volvo from HMC, i made the enquiry via Autotrader and having done this many times in the past, Tim was the first person to have ever made contact, within 2 hours the deal was done including Part ex, which was better than 'we buy any .......... ' completely happy with the first class service. They even settled my outstanding finance on my Part ex straightaway

"Excellent company to deal with very…"

Excellent company to deal with very friendly, helpful and genuine. This is the second car we have purchased from them and would certainly recommend them them and will return.

"Great service!"

Great service with my recent purchase of new VW Golf GTD. Couldn’t fault anything.

"Brought a new car"

“I recently spotted a car on PistonHeads and contacted the dealer. From the moment I made that call, the experience was exceptional. Despite the distance, I traveled from London to Hartlepool, and the dealer went above and beyond by even picking me up from the station. The entire process was impressively smooth, handled with the utmost professionalism. I couldn’t be happier with the level of service I received. Highly recommended!”

"Recently sold my car with motorway to…"

Recently sold my car with motorway to Van at Hartlepool motor company have to say it was a really smooth process. Van and his team was really helpful throughout the process.