"EXCELLENT SERVICE"

Purchased a car from Hartlepool Motor Company. Could not be more pleased. They sourced the vehicle I wanted and at a great price. The sales staff were extremely helpful. (sometimes being a women and buying a car from a male is intimidating) They couldn't have been more professional. I recommend that you visit them before you visit anywhere Else. Ask for Tim or Van. Both were excellent

"First of all10/10"

First of all, let's just start off with 10/10
I'm so happy with my car and the service I received from these guy's, thank you so much for making it so easy 😊. Came down by train and was picked up from a train station, which was 30 minutes away from the showroom, drove to a BMW specialist to give it a once-over and learn about some of the features, from there we drove to the showroom and did some paperwork, had a chitchat and left with a smile 😃. Shout out to Tim and Van and I'll definitely be coming back in the future. Many thanks guy's 👍🏽 and thank you once again .

"My experience was a BAD one!"

My experience 13 days ago was a bad one!!
Van gave the highest bid for our car via motorway?
On the day of collection My husband gave Gary Van’s collection driver a lift
from the nearest bus stop being it a couple of miles from our home we thought we would save them a taxi fare.

From Gary getting in the car he spoke of his boss Van the man (I kid you not he calls him Van the man) being very stubborn and that there had been times he’s traveled to the other end of the country to collect a car and ended up returning home empty handed because of his stubbornness.. oooo dear!
On inspection of our car Gary asked does Van know there’s no service history mmmmm Gary hadn’t asked us so how would he know without Van telling him?
we explained the car was not old enough or had reached enough mileage to have needed a service yet, all of this was explained in motorway’s disclosure form..as was the lightly scuffed alloys he was then trying to take £300 off for .
We explained the minor marks you are trying to drop your bid price for are already listed and photographed in the cars listing.
Gary came here with all intentions of taking money off ! We sent them away in disgust not before giving professional Gary stinking of chip fat wearing his bobbled joggers with his piece of paper and pen in hand a lift back to the bus stop.
We informed Motorway of no sale they then have to ask for a report from Van backing his reasons with evidence for the £300 drop.. He didn’t give the report! Which was quite telling….
of course he didn’t because he couldn’t .

We sold our car yesterday 12 days after the experience , again using Motorway we sold to a reputable company the driver collecting when calling his boss with his report on our car said
“ the car is not in good condition …it is in excellent condition “
all monies payed within 15 mins of his arrival.
Thank goodness we were not desperate for the money from the sale of our car but for others it may be a different story and have to succumb to their tactics because of their situation.

"Exceptional Service!"

We recently used Motorline to sell our car and during this process were offered the best price from Hartlepool Motor Company. Without getting into too much detail, the team that inspected the car were punctual, professional and very friendly. After inspection we were offered the agreed selling price and the car was taken away. We must say dealing with Van and his team was an absolute pleasure and would highly recommend Hartlepool Motor Company based on our experience. An exceptional service from start to finish!

"Bought a golf R"

Bought a golf R

Absolutely fantastic service from Van and Tim.
Spot on.
Very professional and fantastic car.
Highly recommend when looking for your next car.

"Visit this dealer"

A very pleasant experience.The car dealer called Tim was more than helpful,friendly and not at all pushy,which made a nice change from experiences I’ve had in the past when looking at cars from different dealers.Everything went smoothly and nothing was too much trouble.I would highly recommend paying them a visit .

"friendly and great service"

recently sold my Mercedes to Van and his team at Hartlepool motor company.
Simple process with no attempt to knock price down further than agreed via Motorway. Team collecting were professional, and arrived on time. Seamless processing

"Fantastic experience"

Fantastic experience
Spotted a car I really wanted at HMC and started chatting with Tim regarding it. The service I received from him was just excellent. Nothing was any trouble and he made myself and my hubby feel very welcome, the whole process from start to finish was exceptional. HMC have a fantastic range of high quality used cars and we will definitely be visiting Tim and the team again when we’re looking for a new vehicle

"Trustworthy company!"

Car was delivered a fair distance at good price and as expected. Really happy with my purchase so far. Spoke to Tim and Van who were both extremelly helpful and ensured I was happy with my purchase and kept me informed throughout process. Will use again in future I'm sure!

"Selling my car"

They bought a car from me privately and it was a very smooth process. No messing about or surprises. Transferred funds when he said he would. Overall great and professional businessman.