"Clean, roomy and ample offerings"

Clean, well-stocked, roomy and contemporary home in a nice neighborhood. Our only drawback was the non-working fireplace, which, based on information in the home, had been in this condition for some time. We looked forward to this feature, given the weather at the time. Albeit this issue, the home was quite nice.

"We booked a property in Mineral Bluffs"

We booked a property in Mineral Bluffs, Georgia for this past Thanksgiving. The house was a perfect size being able to accommodate 3 families that required 4 bedrooms. We made our final payment 11/8/24 with a no refund cancellation after that. Check in was to be 11/22 and we were heading to Georgia 11/21.
The morning of 11/19 we received our check in information and 5 hours later they cancelled our reservation. Thirty six hours prior to our leaving we received a notice that they were sorry but our reservation had been cancelled - the owners had sold the house. Our money would be refunded oh and here are two house options that are available if you want those - one was too small and the other not up to our standards. We immediately began a search and there was only one property available that would fit our families but was almost $3000 more than we had paid for the cancelled property. Evolve said so sorry. Explain to me how a company has different standards for its owners than it has for their customers. Explain to me how we would not get our money back if we had cancelled but this company just says sorry. Explain to me how Evolve extracted $942 from the owners of the house as a penalty and can pass it on to us only if we book something more expensive and explain to me why EVOLVE didn’t have to pay our difference in out of pocket money. This cancellation cost Evolve NOTHING out of pocket and all they offered was an apology. I believe they should have made up the difference in out of pocket expense with such a short notice cancellation. Very bad customer service with just I’m sorry being thrown at us. NEVER BOOK WITH EVOLVE!

"Peace of mind"

Class A company. Provides peace of mind in getting our property ready for rental and manages all bookings promptly, courteously, and efficiently. Excellent customer service, fast payment processing, and easy to navigate dashboard.

"The house was nearly perfect"

The house was nearly perfect. Great location.
Renovations were well done. Space was perfect for our family needs for our Nephews wedding.
A little crazy to require us to remove our shoes, but we complied.
And the shrubbery was super overgrown requiring us to duck down to get to the entrance or walk through the yard.

"Cancelled reservation on day of arrival - Unwilling to help "

After charging our credit card for the full rental, Evolve canceled the reservation on the day of check-in - and customer service was unwilling to help us. They basically left us stranded and couldn’t care less. Recommend that you look to more reputable companies for vacation rentals.

"Review of Evolve Management Company"

Review of Evolve Management Company

Our recent experience with Evolve Management Company during Hurricane Milton was disappointing and unnecessarily stressful. We had reserved a vacation rental for 14 people traveling from different states for our daughter’s wedding. The reservation was three days after the hurricane, and we received no communication from Evolve—before, during, or after the storm—about the status of the rental.

Since we were unable to reach anyone at Evolve, we relied on local relatives to check the property for us. They discovered that the house had no electricity and, given its rural location, would likely remain without power for at least a week. We had no choice but to make last-minute arrangements, securing six hotel rooms at additional expense.

Despite repeated attempts to contact Evolve, we received no response until the morning of our scheduled check-in. At that point, a third-party company contracted by Evolve called to ask if we had any questions about the property, completely unaware it was uninhabitable. This lack of coordination and communication made an already challenging situation far worse.

Suggestions for Improvement

1. Proactive Emergency Protocols: Evolve should have a clear process for handling catastrophic events like hurricanes. Customers need timely updates on property conditions and clear communication about what to expect.
2. Property Inspections: Partner with local resources to quickly assess properties after disasters and share those findings with renters.
3. Responsive Customer Support: Ensure a dedicated team is available during emergencies to assist customers and help them make alternate arrangements if necessary.
4. Transparency: Notify renters as soon as possible if a property is uninhabitable to minimize disruption and additional costs.

While we understand that hurricanes are unpredictable, Evolve’s lack of communication and preparedness was unacceptable. We hope the company implements improvements to better support their customers during critical situations.

"Not competent"

We had four duplex units that we were planning to have Evolve manage. After hearing how little control they give owners over schedule (not allowed to set minimum booking lengths, run discounts, or in any way cater to a particular guest demographic), we decided to manage two ourselves. Within a week, we had 6 bookings at the two we were managing, none with Evolve. So we took one of our units away from Evolve and ran it ourselves for a week--in which time we obtained 6 bookings--while Evolve continued at zero. They're not able to obtain bookings nearly as quickly as you could if running it yourself. We did not feel that they really brought any added value to the table, and they charge you $250 per unit if you terminate your contract with them before 90 days, just fyi.

"No refunds, even though it stated refunds within 48 hours"

Upon booking, I was shown on the screen that I qualify for a 100% refund to the original payment method within 48 hours. Upon canceling in that timeframe, I’m being told that I can only get a site credit which is going against what was on site at the time of booking. I filed a complaint with the BBB but I have stayed on the phone with these people all day and they have told me conflicting things as I was told by multiple people that I had my refund approved but it would take time just to be emailed at night by a supervisor that I will not get a refund. Horrible business practices and false advertising. Stay away.

"Airbnb search in error"

Airbnb search in error: We searched Airbnb website for a house that would allow pets--stated that we had 3 pets, but the house they posted DID NOT allow pets. That info. was buried under "Things to Know". We had to book it that same day (11/13/24)because the cancellation date was the same. Evolve was the host. In order to obtain the lock combo, we had to agree to not bring pets. We only recouped 60% of our deposit.

"A Beautiful location and a great…"

A Beautiful location and a great experience