"Rented a house that claimed to have hot…"

Rented a house that claimed to have hot tub and fireplace. The only reason we rented was to have this amenities. Neither worked. Only $50.00 compensation on very expensive home. Contact person stated that we had large spacious house but that is not why we rented it. We rented for romantic weekend.

Evolve have no support. We rent several homes a year. Will not use evolve again.

"Very easy to use"

Very easy to use. Just show up at the property.

"Not as pictured and not helpful"

Update:
Thank you for the partial refund in order to make things right. Although the problems were real, I appreciate the gesture to rectify the situation! Thank you!

Upon arrival we had trouble accessing the unit. The code we were given did not work however we eventually were able to get in with a different code and some persistence.

The hot tub was not on when we arrived and was at about 65 degrees. We contacted the guest contact and asked To have someone sent out. He assured us that if we turned it on it would be ready by the next morning however it took 2 days to heat up. I insisted on having someone come and inspect the hot tub. They did not send anyone.

A couple of days later we noticed many bugs all over the floors, which my children were sleeping on. We let the guest co tact know but I went ahead and sprayed for bugs myself.

A few days later the hot tub (and pool) was moldy from stagnant water. Because no one came out to inspect it as requested no one had chlorine in the hot tub. This was then addressed by them draining the hot tub and refilling it with cold water. This then took another 2 days to heat up.

I additionally informed the guest contact about the water being awfully smelly. The shower specifically smelled like moldy water. The owner inspected the water from the outside saying he didn’t notice anything. I let them know that they could have someone enter the unit to inspect the shower as it was very bad. They said someone would inspect it but I never heard anything further. The water still smells and was never addressed.

I’m extremely disappointed in the unit. It seems as though no one really cares and the guest contact didn’t seem to be bothered. Evolve was also not very helpful in the matter. The unit is certainly not as pictured, especially the backyard.

"Tuscaloosa Condo"

Great condo and close to activities. Highly recommend!

"We will be back! "

The place was clean and ready for us. Communication was great too. What a wonderful location on the water. It was beautiful in December. We had a fantastic stay.

"Very pleased."

Evolve does an excellent job as my booking platform.

"it was a fantastic stay."

it was a fantastic stay.

"They are very good at keeping your…"

They are very good at keeping your place rented

"Positive experience with Evolve's customer servie"

I made and then had to cancel a reservation with Evolve. I had a positive experience with the representative on the phone and my deposit was credited within 3 days. I've also rented through Evolve in the past and had a positive experience

"Easy to navigate"

Easy to navigate. So many choices!