"Oh my what a find"

Oh my what a find! I found this website by chance and bought some beautiful little charms - I love them all!! The travel gold charms and wine charms are so sweet and perfect as little add on gifts to a present. Such wonderful value too! The ordering was easy and the delivery super efficient - I only ordered them yesterday and here they arrived the day after! High recommended!

"Took time but issue resolved "

Order Invoice#: #60398
Order date: 27 November 2024

Ordered two items, one was ok the other was not.

The process to return an item requires you to ask them if it’s ok through their email.

Once approved you get the address you need to send it to and they advise you to keep the postage receipt incase you need it. (I sent a photo of the receipt as soon as I posted).
Customers are responsible for the cost of returning items.

I sent the return off on 6/12/2024
It is now 22/01/2025 as of writing and no refund has been received and emails are being ignored.

A nice looking company that is let down by it’s customer service.


Edit/update

Refund issued 22/01/2025

"Reviews to me seem disingenuous"

Reviews to me seem disingenuous. I have read messages from those in similar situations that would be not hearing from peppybeads within months of ordering and not receiving their ****. This is appalling practice. I don’t know if my item is even in the Royal Mail network because they decided they would send me a shipping email in the night of eleven which nobody ships. I ordered a second time to alert them that you know, someone is attempting to buy two sets of whatever product you can, and I have not received even a shipping notification or updated messsge from them. It’s embarrassing. 334k sales, 4.9 reputation but can’t respond to a basic dm after seeing that this is a seller that responds in a few hours on their profile. I don’t trust this shop.

"Arrived quickly and beads are lovely"

Arrived quickly and beads are lovely. I just want to add the postage and packing was very reasonable as well.

"All round excellent, highly recommended"

Easy clear ordering, safe payment options, address & contact details clearly given. Excellent items, a wide choice of products. Love their very cute hand made glass charms, exclusive, never seen elsewhere. Excellent packing, tracked postage. Bought several times and will again. Highly recommended.

"£300 down the drain: Think Twice before you order from #peppybeads "

I only gave them one star because there was no option to give them zero stars.

Seven weeks ago, I made a purchase worth £316 from #PeppyBeads that never arrived! I'm still baffled and disgusted by the way they handled this. I made the purchase online and chose the option for their next-day delivery service. Their courier took a blurry, illegible photo as 'evidence' that the package had been delivered to the address, but when I asked them to isolate MY package in the photo, they refused to identify it. On this basis,it wasn't actually delivered at all. They also said it was signed for, but there was no signature on the delivery note and no-one at the address by the name of the person who allegedly received it!

When i reported the problem, they used 1000 tactics to avoid my calls and delay the investigation process. Eventually, I wrote to them asking for a refund. They stalled for a further 14 days, then wrote back to me and said they are not going to refund my money because it took more than 14 days for me to report it!

I honestly didn't want to shame them, my priority was to get a new order of beads or my money back. This was a last resort and the only way I could retaliate for the disdain they have shown me. They made me feel completely helpless. I've made smaller orders from this company twice before and everything went smoothly, so I'm not surprised the reviews generally show positive feedback. I guess this was a freak incident? or was it? The fact is I've lost over £300 and I'm likely to miss delivery deadlines for pre-orders made of our work. I'm still in shock that they can treat people like this. I've made new arrangements to order directly from the manufacturers in Japan next time.

I hope all the stress they made me suffer is revisited on them 10 fold and that this review encourages people to think twice before they make a big order from this shop.

"Peppy just can't be bothered"

I emailed Peppy Beads to ask if they could give me the code for some beads I had ordered before but hadn't been able to find in their website. I gave them a full description of the colour and size. All they did in reply was to send me all my past invoices to trawl through, even though many were obviously irrelevant.
I finally found the code but it didn't come up when I searched the website. I concluded that they were no longer stocking them but when I asked if there was any possibility of them getting more in, they would only say that they might but couldn't give a date. No offer to order any for me. It seems that Peppy Beads only want to do the minimum, other suppliers that I deal with are far more helpful so I will be giving my custom to them in future.

"Great Quality items & Service"

Great Quality items, great service from Peppy Beads. Web page is easy to navigate, service is quick. Very happy with my items.

"Lovely quality hand made glass charms"

Lovely quality hand made glass charms. Fast delivery is always a pluss. Very happy with my buying experience. Such a huge choice of quality beads. Love it! Will be back!

"Always on time with deliveries and product great quality"

Always on time with deliveries and product great quality