"Great service and communication around…"

Great service and communication around a tricky sale following probate. The team were very helpful and supportive in the circumstances. Would recommend.

"Happy ex tenant"

Dear Team Boxall, Brown and Jones.

As a previous tenant I was very satisfied with the services I received. I found you all as a whole approachable, polite and considerate.

You were always very prompt and efficient when issues were reported to getting them resolved as quickly as possible.

It was truly a shame to leave the property I rented through yourselves due to needing a larger property. Hoping that the new letting agents can supply the same high standard as you always did.

"Unprofessional and Unfair Practices by Boxall Brown & Jones - Avoid at All Costs"

My experience with Boxall Brown & Jones, particularly with property manager Hannah Teece, was extremely disappointing and frustrating. Throughout my tenancy, I encountered numerous issues with the agency’s management and handling of property matters.

First and foremost, there was a blatant disregard for accurate record-keeping regarding my tenancy start date, which led to misunderstandings and disputes regarding property condition and cleaning charges.

Additionally, Hannah Teece and the agency demonstrated unprofessional behavior and a lack of transparency in their communication. Despite providing thorough evidence to support my case, they continued to insist on unfounded charges and made personal attacks regarding my care for my pets, which was deeply hurtful and unjustified.

However, I am relieved to say that justice prevailed in the end. Thanks to the fair and unbiased adjudication process, the ruling turned in my favor, highlighting the agency’s and Hannah Teece’s unjust practices.

I strongly advise anyone considering renting from Boxall Brown & Jones to proceed with caution, particularly when dealing with Hannah Teece. Their unprofessionalism, lack of transparency, and unfair practices make them a risky choice for tenants. I hope my review serves as a warning to others, and I urge you to explore alternative options for your housing needs.

"Derby branch… don’t expect your deposit back."

They just turn up for house inspections unexpectedly and only communicate though email. Their customer service towards tenants in my experience was terrible and they only look out for their landlords. I never received my deposit back and am currently going through a process to try and claim it back however Boxal haven’t helped me at all. Infact quite the opposite. I’m only referring to the Derby branch and Tom halloran especially, never did his job adequately. I left the flat is a better condition than I received it in and spent a lot of money bringing the flat to an expectable living condition(carpets, painting and de-moulding). I disposed of my old fridge and made every effort to be a good tenant. I would not recommend them at all.

"No problems at all"

No problems at all, Claire Taylor looked after the buying process and kept me informed all the way through ensuring good communication at all times

"Excellent & professional"

Excellent, professional and friendly service from the Boxall Brown & Jones team, they were very thorough and made the whole process of selling, straight forward and seamless from start to finish. I would highly recommend.

"Outstanding service"

Staff listen and replied back promptly when they had been asked questions . I felt that I was kept up to date with progress , and felt I was a valued customer . I would recommend the company to others and feel that they would get the same high standard of service.

"The best estate agent ever"

Tracey, at Boxall Brown & Jones, was undoubtedly the best estate agent I’ve ever had the pleasure of dealing with in over 35 years of buying and selling houses. She was always knowledgeable, efficient, prompt and very caring about selling my mum’s house after she went into residential care. It was a very difficult time for my family, especially after mum’s house flooded last Christmas but Tracey went out of her way to help us. I cannot thank her enough. It made a huge difference knowing Tracey was doing everything possible to support us.

"Very poor"

Very poor, hadn’t done proper due diligence on the property we were purchasing to see if it saleable, encouraged us to spend on surveys knowing that there was a serious problem ,as a result we were homeless for a while and 18 months later the affore mentioned property are still empty but are still being marketed by this company

"Superb"

Requiring a survey on a substantial property, we were fortunate enough to work with Rob Jones, one of the firm's partners. It was an all-round top drawer experience. Communicative, consistently professional, reliable and helpful are adjectives which all leap to mind. Where anything was unclear, Rob kindly took the time to explain any technical detail in a way in which we could understand, allowing us to make a life-changing informed decision. It was a breath of fresh air to feel like we were not being rushed and a genuine care to help us. It was a pleasure to work with somebody where there is clearly pride and pedigree in their profession, and based on this experience we would not hesitate to recommend.