"Jamie at Premier Property Lawyers Limited was courteous, professional and responsive. She progressed my sale in a timely and efficient manner and kept me informed as matters progressed."

Jamie at Premier Lawyers

"Regret choosing Premium Property…"

Regret choosing Premium Property Lawyers. My case handler has been one of the least personable people I’ve ever dealt with—routinely ignoring half of my questions and giving curt, unhelpful responses when they do bother to reply. To make matters worse, they went on leave for a week without notifying us, despite knowing we’re urgently trying to progress as the entire chain is waiting on us. We were left completely in the dark.

I’ve chased relentlessly for updates, but communication is practically non-existent, and getting through by phone is nearly impossible.

What’s even more frustrating is the way they handle enquiries—case handlers can’t make decisions themselves and must escalate everything to an ‘LTS’ team, adding unnecessary delays and layers of poor communication. We’ve now had one enquiry outstanding for over three weeks while they waited for official copies of the Land Registry—documents that revealed nothing more than what was already publicly available online. They're now going in circles, rehashing previous enquiries that we’ve already addressed and clearly stated we’re happy to waive with an indemnity if needed.

They seem completely unequipped to handle anything even slightly outside the norm, and their sheer size only adds to the delay and lack of personal accountability.

We’ve been patient and understanding, even though we were hoping to complete before April, and accepted that other cases might take priority. But the complete lack of customer service and ownership has left a bitter taste. Now, heading into a bank holiday weekend, our case will sit untouched for another four days. Would not recommend.

"Very efficient"

Very efficient. Contactable all the time. Very responsive to e-mails and made to feel at ease when talking on the phone.

"Easy transaction"

Easy transaction. Regular feedback. Prompt email response.

"Donna was really helpful throughout the…"

Donna was really helpful throughout the entire process. She was readily available throughout and quick with responding to queries and emails that I had and was very thorough and efficient at chasing up with the sellers solicitors and estate agent to obtaining the responses to the queries that arose.

"House sale"

Reliable service, good communication

"Thank you so much for your Help Funda Ibrahim"

Funda Ibrahim managed the sale of our property (Normoss Avenue, Blackpool)
This was a very stressful move for lots of reasons, but Funda made the whole experience easier and took some of the stress away.
Thank you so much for your Help.
I appreciate the speed and the communication with you all the way.
Definitely will rate you 10/10
I will recommend you to anyone I know
Thanks again.

"Michael & Sarah - First Time Buyers"

We are both first time buyers and didn't have a clue what to except. We were assigned Imran and I cant recommend him enough.
He explained everything to us and what to expect and everything went perfectly. I don't know why I worried.
He was always there to help and replied to any questions we had and was keen to keep things moving and progress things quickly.
I would highly recommend Imran and Premier Property Lawyers.
Thanks you so much Imran

"I regret using the service"

I regret using the service. Premier Property Lawyers were recommended to me by British Home Sellers. This was a big mistake of my life. I was given a conveyancing bill of £1400. On top of that, I was charged £484.78 local and other searches. £20 for coal mine searches, today I received a further bill of £167 for added to searches. I was charged £150 plus vat thereby making it £180 for opening a file. I was charged for ID Verification, expedition fee, gifted depositor the list is endless and my current bill is now over £3000 just for conveyancing. After, I kept seeing the bill going up and up, I contacted Rani Mathuru for explanation. She was not forthcoming. I had a first appointment with her and she didn't honour the appointment. I rung her and left messages with her colleagues. The second appointment was at 11.00 and when I didn't see her call I started panicking and had to send her an email because I did not want history to repeat itself. At the moment I feel like giving up because I don't know why my bill is so high. The whole process is now a nightmare. The British Home Sellers had told me by the time I finish my bill will be around £2500 but now is over £3000 excluding searches. There is so much hidden charges. Rani has left me traumatised. Her communication is poor. She likes to hear her own voice and did not listen to me grievances. She made me look stupid. Will I ever use PPL again and the answer is a BIG NO. Its sad that the British Home Sellers are recommending such services.

"Sabeeah Shaukat "

Our Conveyancer Ms Shaukat was professional in her approach, knowledgeable, quick in responding to emails and telephone calls. She was always helpful and always made sure that we where aware of what was going on with our purchase and that we could always contact her without hesitation with questions and queries. I must say she answered quite a list of questions that I often sent her and she answered without complaint and she showed her knowledge brilliantly, even when we had a few miscommunications.
The timeliness of the process was good. Instructions given for anything that we needed to do were given in a clear enough manner.

As a Conveyancer I would use her again and recommend her to friends and family.
Good job Ms Shaukat and thank you.

In terms of the JNP company I didn't appreciate the charge of an opening fee to open the case on their eway system. I don't think it is was necessary. If you offer a service, just offer without those extra charges. Also you should make it clear in the initial quote because no ones likes unexpected financial surprises and my bill do go up more than quoted, so people just need to be aware of those additional costings and try to budget. I did however appreciate the two weeks cooling off period just in case I wanted to change my mind instructing the company to act for me.