"Outstanding customer service"

Outstanding customer service! I was so pleased that an issue was resolved I purchased more items. Thanks team, we will definitely be back. 🙂

" WHO ARE THE MUGS NOW"

Ordered a 4mug set for my daughter for her new first home and what did I receive a baking dish, up till now no reason WHY even the paper work with the dish says 4 MUG set.who are the mugs now.

"Unreliable "

Placed an order 3 weeks ago. Still hasn't arrived. Have emailed three times for an update and still no response.

"Galway Crystal"

Bought fabulous Galway Crystal champagne coupes. Great price, arrived beautifully packed. Thank you.

"I completed an order online on 2nd of…"

I completed an order online on 2nd of November. The purchase amount was debited immediately from my debit card and to date I have not received any confirmation of despatch of my order. It is saying on my order page that my order is unfulfilled. I have emailed the two addresses on the website and the mails are bouncing back as undeliverable. This is shocking customer service that there is nobody to help me out with my query. I honestly don’t know where to go now to get an answer when am I going to receive my purchases. Hopefully somebody from Belleek will respond to this review.

"Great customer service"

Great customer service. Wine glasses are superb, heavy, lead crystal, look great with red wine in them!
I recommend this company.

"Consistently excellent service "

Yet again, you provided fantastic service. I order 6 products from Belleek and Aynsley ranges - they are all beautiful, high quality and so nicely boxed and presented. I am delighted, as 4 of the items are gifts.
The parcel arrived very promptly and fragile items were appropriately protected. Thank you for always providing customer satisfaction.

"Poor customer service"

6 working days after ordering and still no confirmation of dispatch, as promised. No response from customer service following my email, requesting an update.

"Safety Issue ----) Belleek Living Mug "

Making a green tea with a Belleek Living Mug when the handle broke away - caught me by shock & surprise - with scalding hot water spilling all over the place. Never happened to me before but left a muscle memory imprint to be aware that handles can break away from any make of mug or cup, for unknown reasons.

I shared the experience with Belleek but was somewhat surprised at the person's response which didn't reflect 150+ years of their cultural ethos and evolution of its bespoke range of hospitality products - underpinned by Belleek's commitment to the highest standards in manufacturing, and customer experience.

While an individual in any company may be adverse to feedback through altruistic intent - doesn't suggest the team is blinded to corrective action too. Safety should always be 1st in everyone's thought process, and my tenacity was rewarded with a telephone call - old style charm fused with an appreciation and thankfulness of bringing my near miss to Belleek's attention.

Learning to work around obstacles in order to find the decision maker takes years of learning - and - benefits the team's effectiveness, spirit and standards which help companies like Belleek continue to thrive across the Globe from the island of Ireland.

Belleek Pottery is located 40 minutes drive west of Ennisskillen on the A46, and 10 minutes drive east of Ballyshannon on the N3.

"So pleased with my purchase"

So pleased with my purchase. I ordered a Baby bear mug with engraving which I needed for an event. The team made sure that it arrived on time. It is such a beautiful piece very happy. Thank you!