"Order never arrived"

Ordered a pair of sunglasses that never arrived. They provided no updates and didn't flag any issues. When I contacted them, they claimed it was due to a manufacturing delay. After a couple of months, my order still wasn't delivered and I asked for a refund. They claimed that their payment system can't handle refunds and didn't provide one. Their customer service is completely unhelpful, they just keep replaying with the same message over and over when you ask them questions or challenge them.

"DO NOT order from this “company”"

DO NOT order from this “company”. My glasses never arrived.

"Never arrived "

Ordered and paid for sunglasses and they never came. Emailed and they kept saying they would deal with it but never did.

"This is a fraud website"

This is a fraud website, request your money from the card provider directly using your bank to raise a dispute form on them to return your money, two months and they never refund the money

"they never sent the glasses and never…"

they never sent the glasses and never refunded the money

"Mr Sunglass is a fraudulent site"

Mr Sunglass is a fraudulent site. I wish I had checked with other reviewers first. Mine was the same story. Take order, take money, never send product, never refund and get repeated answers from "customer service" as follows:
"Hello . I forward your request to the administration area, although it has already been notified on several occasions. Sincerely, RAmón"
This was a month by month response since Sept, '24.
Perhaps others actually did get the product sent, but there are many, many reviews across multiple sites that they conduct fraud regularly. Do yourself a favor and heed the warnings!

"C’est un site de voleur et d’escrocs"

C’est un site de voleur et d’escrocs, surtout n’y allez pas passer votre chemin, ils encaisse, sergent immédiatement. Ce sont des gros voleurs de portugais.

"LADROES "

LADROES
DEVOLVAM MEU DINHEiROS
MOTHEr FUCKERS

"Don’t buy anything from this company"

Don’t buy anything from this company!
Scammers refuse to help I received a pair of glasses I bought and immediately they did not fit I’m not sure they where genuine I immediately sent them back following their instructions tracked which cost me £15 postage as they appear to be in Spain I gave them the tracking I then checked the tracking and the post said nobody answered to receive and left a card to rearrange delivery.
I contacted mr sunglasses who said they would not rearrange delivery return to themselves and said they didn’t see postman but acknowledged they had note for redelivery but refused to contact the post from their side and then said that if the post was not delivered in two days they would not have to refund me .
In other words they deliberately refused to rearrange delivery so they wouldn’t have to refund me and refused to help in any way .
I lost my money as they will not refund me and I have no glasses total scammers ! Don’t buy from them

"Fraudulous Scam Company"

I ordered a pair of glasses for 287 Euro in the beginning of july. They immediately charged my Credit Card. After exchanging several emails, I still have received nothing.

THIS IS A 100% FRAUDULOUS COMPANY

I will have to reclaim my money from the credit card company.