"I called to find out how to view my fax…"

I called to find out how to view my fax sent with the cover letter I created. Felson answered all my questions and even showed me how to release my fax.

"Update info online"

I called b/c I had a new card and I thought it wasn't accepting it on the website. I spoke to Trish and she walked me right through it and while we were chatting got everything unlocked and new card charged. Exceptional customer service!! Thank you!

"Flat out one of the best customer…"

Flat out one of the best customer service experiences I have ever had! The training dept should pull the recording and use it as an example of how things should be done. Christina couldn't have been more prepared, through and friendly. If she's not already in line for a promotion or raise, she should be!

"Very happy with the quick solution to support issues"

When I signed up for SRFax I thought we would be "porting" an existing fax number but we later decided that it would not be best to port the existing fax number at this time. I called support and Felson quickly and efficiently addressed this concern plus he helped me to get a local fax number instead of the toll-free number that was temporarily assigned to us. Very happy with the service and support!

"SRFAX changes your FAX number and advises you after the fact."

Without any warning, I received an email from SRFAX at 7:00 PM that they had changed (past tense) my FAX number and that I should advise the senders of any faxes I receive to the new FAX number that it had changed. This also means that my faxes are being diverted to third parties unknown at my original FAX number. It will take days to notify all senders that my FAX number changed. This behavior by SRFAX turns any advertising containing a FAX number into negative advertising. This action is not HIPAA compliant. All relevant certifications should be removed.

"Christina in customer service was exceptional"

Christina with customer service was extremeley kind and professional while going above and beyond the scope of the issue she helped me resolve. Thank you for your help Christina!! You were amazing!

"Excellent customer service!"

Christina was extremely knowledgeable, friendly, and efficient. We are very grateful for her assistance.

"Tanner was very helpful and…"

Tanner was very helpful and informative. Always great customer service with SRFax. Thank you!

"Trish at SRFax support - 15 outta 10."

Trish, my Customer Service Rep was amazing. Interaction was spot on, attention to detail pertaining to my account spot on, and just a great person doing a fantastic job for SRFax. Hey..... SRFax, you should bump up that woman's pay significantly. She is magic for your organization. Ill close with this: Not all heroes wear capes.

"Great Customer Service"

Had a technical issue and the CSR was able to deal with it immediately. She was very knowledgeable and provided great service.