"We have made various purchases"

We have made various purchases, the products are excellent and the customer service is second to none

"Excellent service and will be using…"

Excellent service and will be using them again in near future.

"Easy to buy from, excellent to get support from."

I purchased a sub-£75 chair around 13months ago from these guys and it's been great.

Last week the right arm snapped off while I was getting up and out of the chair.

I contacted their customer service team who were fantastic.
They asked for a photo of the failed part and instantly knew it was a manufacturing issue and would send out a replacement.

They checked for supply and told me I would be waiting until the 14th for them to get stock from their supplier.

However, 3days after first making contact I received a surprise package containing replacement Left and Right arms for my chair.

I would definitely use Bestbuy Office Chairs again.

Thanks a lot guys, you're awesome.

"Excellent service all round"

Very speedy delivery. Excellent customer service when help was needed to set up chair. It was so nice to have the phone answered promptly by a human being.

"Swift efficient service from enquiry to…"

Swift efficient service from enquiry to delivery

"Not happy."

Great until you have a problem then not so great. Said it would cost me £28 to return but charged over £30. Not happy

"Excellent service"

Excellent service. Chair delivered to Cornwall, 25 hours from time of order being placed! Chair of good quality, comfortable and good looking. I had a query about the use of the tilt mechanism, which was replied to by customer services immediately, and my problem was resolved. I would recommend this retailer to anyone.

"Excellent service."

Excellent service.

"Received damaged chair. Absolute nightmare to deal with this company."

I bought the Consulat Executive Leather Office Chair for just under £200.

The "mech" would not screw onto the bottom of the chair. I contacted customer service who simply responded with a link to a video. It took a couple of more emails with photos of the part next to a measuring tape (to prove it wasn't square as it should have been) for them to acknowledge that the part was actually faulty.

Disappointed with the quality, I asked for them to collect the chair and arrange a refund. It's been an absolute nightmare dealing with their customer services. First of all, they are not polite at all. You will never get a hi or hello from them. Secondly, they never provide any updates. I get told that the chair will get collected today. Then no one turns up and I have to chase them for an update. So far, that's happened three times.

I am hoping someone collects it today. I don't believe they will and will have to arrange it myself and then invoice the company to reimburse the shipping costs. To get a refund, I will most likely have to do a chargeback on my credit card.

I urge you, do not deal with this company.

"I assembled the chair wrong without…"

I assembled the chair wrong without reading the instructions but thanks to their EXCELLENT after sales service they not only talked me through what I should have done, sent me a video to show me how to assemble the chair correctly and checked that I had managed to correct my mistakes and all without a single note of judgement. Great company to buy from. I recommend both their product - chair is great now property assembled - and recommend their staff who have patience, excellent product knowledge and professionalism.