"Accepted for re-entry at Canadian land border, amazing customer service"

I travelled with a dance team I instruct (20 dancers aged 14-23, around 10 accompanying adults, all Canadian residents) and the tests were perfect for our re-entry via land border.

We ordered 2 per traveller in case we had to change plans during the trip. We were really nervous about going in the first place, and asked PoE a ton of questions. They promptly and honestly responded to everything we asked via chat or email; they helped us figure out a shipping plan to get the tests quickly and worked with our schedule to make sure our certificates would be processed at the right time during the trip.

The tests were simple enough for everyone to follow the instructions and receive their results with no kits wasted, and the certificates came in within 20-30 minutes for our entire group. Since many of the members did not have international data plans, a few of the adults used hotspots and there were no issues or data-heavy applications since it was all browser-based. The certificates were accepted with no issues by the border agents when we came back to Canada.

We would definitely recommend these kits to people traveling to the US, especially for short trips. We will be ordering more for our April competitions if the rules for re-entry don't change.

"Easy and readable price."

Easy and readable price.
Perfect.

"I doubted proofofentry at first as it…"

I doubted proofofentry at first as it was my first time using such a service in North America (I know it’s way more common in Europe) but to my surprise the entire process has been very smooth. I’d recommend it to any traveller in NA.

"Customer Service Above and Beyond"

I noticed the office hours restrictions (verification of tests) for Sunday after I took my test and I panicked. But they responded instantly to my message and verified my test. Thank you!

"Everything went has planned crossing…"

Everything went has planned crossing the land border back into Canada. Would highly recommend until they get rid of the testing mandate.

"Would recommend"

was delivered quickly, instructions were very easy to follow, and certificate came back within minutes of submitting.

"easy and fast"

easy and fast

"Slow delivery"

I ordered 2 kits on a Friday night for a flight leaving the following Friday. I emailed their support team which estimated delivery for Thursday. The kits weren't processed/shipped until Monday afternoon, and arrived Friday at 4 pm, a full week later, after I already departed, so I basically wasted money. I don't understand how they can charge $24 for FedEx shipping but can't get a package to a house in downtown Toronto within a week. Canada Post isn't even that slow, and Amazon Prime would have had it to my house next day. Do these kits ship from within Canada? So if you're going to use this service, clearly you require a 7-10 day delivery clearance window, and they need to make this more transparent on their website. I gave 2 stars because they did actually respond to emails.

"Quick delivery and easy instructions"

Quick delivery and easy instructions

"We still haven’t received it yet"

We still haven’t received it yet, we fly in a couple of days. I figured ordering it a few weeks ahead it would have been good