"Great price and customer service."

The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it doesn’t affect me adversely but for someone who might not have a large collection of cables, that could have been a deal breaker. However, since Pro Sound Gear’s price was lower than other retailers without the cable package, I am pleased.

"Great buying experience"

Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had all my questions answered instantly including time for shipping by Alex online. Thanks Alex for all the information! Will come to the online store again since they have nice sales and useful stock of demo/B-Stock, used and new equipment. And prices are very competitive too.

"Good, but dropped the ball a bit on shipping..."

Ordered a Zoom guitar pedal. Because the ship address was different from the billing address, they immediately requested a photo of driver's license and credit card with just last 4 digits exposed. No problem... sent it right back. Got an email it was going to ship asap, then.... nothing for 3 business days. Called them, "Hey, What's up?" They dropped the ball and Chris, while I was on the phone ran and got a unit and packaged it up for overnight. Arrived very quickly after that. Kudos on acknowledging the error and quick follow-up.

"Better quality unit than ordered, good service"

I ordered a demo model keyboard, but they had an option to upgrade to a new model for the same price. I chose that, and was pleased to get what seems to be a brand new keyboard.

They had an issue with my card, and the support person was very helpful and quick to respond to my attempts to fix it. I got the keyboard very quickly considering it is the Christmas season.

"Great company to do business with"

Great company to do business with, they care about their clients and my transactions with them have always been smooth and professional

"Strongly recommend buying from Pro Sound Gear!-Mumblebagz"

I was a little skeptical at first because of some of the negative reviews but their was a deal I could not pass up and Pablo C. was excellent help. Shipping was fair or decently fast and the product came as expected or if not better! Very satisfied and I am super happy with my purchase. I strongly recommend buying from this company. I will be buying more equipment, Thank you very much!!!

"Poor communication"

Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.

"Great price and customer service but not the perfect shipment !"

In general it was a good experience. The chat service agents were very kind and fast for answering my questions. It is not 5 stars because the keyboard I purchased came in the original brand box, so , Fedex left it out my house´s main door for hours before I got at home and took it. I think It was a little risky in Denver City.

"Great customer service"

Great customer service. Items shipped out immediately. Very satisfied.

"Excellent customer service"

Excellent customer service.W I'll be doing more business with them