"Absolutely shocking attitude towards…"

Absolutely shocking attitude towards customers!

We have been receiving estimated bills, and each month I have to take time out of my day to sort them out. We're not happy paying on estimated reads due to not only our past hellish experience with Opus Energy, but quite simply because we should be getting billed based on actual reads.

Today we recieved an email from Graeme Telford of Engie regarding two outstanding estimated bills (which have now been adjusted as we have provided the correct readings)
In his email he stated (copied and pasted from actual email)
"The meter for this account is not acting as a smart meter. Therfore if you want accurate billing we suggest that you email the meter reading at the end of each month"

It's not a case of our 'Wanting' accurate bills, we are 'entitled' to accurate bills and metering equipment that works! We have been telling Engie that our meter doesn't work, it's the same meter that our previous supplier used, we can't even trust that it's recording the usage correctly. You have admitted that the 'smart' meter isn't working as it should, so it is your responsibility as our energy provider to arrange for our meter to be repaired or be replaced. The onus is not on the customer to ensure we have accurate bills!

"Bad manners towards customer site…"

Bad manners towards customer site supervisor northeast uk

"Engie are currently doing cladding…"

Engie are currently doing cladding removal & FIRE SAFTEY WORKS inside the flats.
EXCEPT MY FLAT, I’m being DISCRIMINATED for COMPLAINING, so instead they have SABOTAGED my floor, by SAWING through it, then tried to BLAME ME. and also my BALCONY (made from TIN)
They tell LIE AFTER LIE & don’t like me cos I tell them they are LIARS, ALL INTIMIDATING “ MEN” ARROGANT,IGNORANT BULLIES, though I STAND UP TO EVERYONE OF THEM, they seem think they have some kind of AUTHORITY over ME? I live in SOUTHWARK where CORRUPTION is OUT OF CONTROL. WHO THE HELL DO THESE “ODD BOD’S” think they are? As a SINGLE WOMAN, IM seen as an easy TARGET, though I BEG to DIFFER, I’m PROBABLY SAFER WITHOUT THEIR F/S WORKS anyway.
I do NOT need a reply from “ LAUREN”
ENGIE CAN NOT be TRUSTED. THEY INVOICE for WORKS NOT DONE, though MY FLAT will BURN DOWN QUICKER than the other FLATS THANKS TO THE UNSAFE FLOORS & NON-FILLED GAPS BEHIND the WALLS, & BALCONY.
DANGEROUS CRIMINALS & A CORRUPT GOVERNMENT, is the reason ENGIE are SO CONFIDENT IN ENGAGING IN CRIMINAL ACTIVITIES & are EXEMPT from any INVESTIGATION’S .

"Engie have INCORRECTLY attempted to…"

Engie have INCORRECTLY attempted to take £700 from my account.
I called them today and asked why they have made this mistake and why they tried to take this payment even after I have contacted them by email highlighting the incorrect calculation (bill should have been more like £100).
The woman on the phone told me “watch your tone” and that I was “being very rude”. When I asked how Engie can make this mistake she also told me “I’m going to disregard what you are saying as I don’t want to have a back and fourth argument”. SHOCKING.
I asked for her name and she refused then hung over.
THIS IS OUTRAGEOUS and I expect to be contacted with an apology.

"Rude grumpy abrupt staff no compassion…"

Rude grumpy abrupt staff no compassion for vulnerable customers in fact talk to us like DIRT and I mean EVERY work person they have ever sent to my house the most miserable cold unhelpful staff and the last one was not just grumpy but ABUSIVE but I have no choice as it’s the housing association chosen contractors!

"The least cost efficient heating out there"

Stuck in a pay as you go heating/gas contract with engie due to renting through L&Q who are also awful. The least cost effective solution out there. Such an expensive rate and rinses the heating/gas. Asked to switch to a fix cost and not been able to.

"Beware of deemed contracts for new hospitality businesses"

We took over a business lease in October 2020 (restaurant) to open in Spring 2021 after Covid restrictions were due to be lifted. The gas was shut off when we got the keys and it stayed that way throughout winter. We tried to sign a new contract with Engie after being told on the phone that they would offset the extremely high 'deemed contract' standing day rate against our new bill. After providing all the information required I had to chase Engie as everything had gone quiet for weeks. I was told we were just waiting on the credit check to come back. A little longer and I get an email saying in short ' sorry we don't take on new hospitality businesses anymore'. End of conversation.

We have been left to pay £905 for gas we have never used as the standing day charge is £4.80! They have taken advantage of a company with the odds against them. Disgusting behaviour.

As a comparison I have had our SSE bill through for Electric. We have been using electricity for heating and power since October and our bill is just over £200. We have not signed a contract with SSE and have moved both over to British Gas Lite.

I have made a complaint and taken the feedback survey and I had no apology or refund.

"Fitted me a fire door that is a joke."

My knuckles bang on the tacky frame every time I use my key.
It has a fair sized gap in it around the bottom corner that lets light in so pretty useless for a firedoor and less safe than my old one,
That will never keep smoke or flames out.
It looks tacky and cheap like a badly made flatpack.
The wooden frame that is meant to protect me from fire and break in's is so soft you can dent it with a finger nail which explains how it got so damaged just fitting it.

I had a painted metal frame on my old door that was really strong and my neighbours door withstood five people trying to kick it in for half an hour.
The frame never failed where the composite door was breaking apart but still held together long enough for the police to arrive.
The new door with its cheap wooden frame that feels like it's made from cardboard isn't half as strong and is one of the reasons people stopped using wood 30 years ago.

There has been a stabbing in my building, two break in attempts and the police are here so often it has become the norm.
Junkies and drunks are always here and often hang around.

I haven't slept right since this door was fitted and since I'm the first one in my building to have one of these so called Engie fire doors I feel all the more vulnerable for it.

They fitted the glass in backwards so the texture is on the outside.
The door and frame is marked, chipped, dented and scratched.
Trim like the spy hole isn't even attached securely as it spins freely in the door and the cover plate for the door closing mechanism fell off after only a day and to be honest it not only looks really cheap it looks so warn with all the marks that you would think it was fitted 5 years ago rather than five days ago.
I even have exposed nail heads on the window trim which not only can you see but feel as no attempt was even made to hide it.
My old door despite being nearly 8 years old didn't have a mark on it and looked far nicer than this.
Engie thinks this is acceptable, the door is cheap junk to start with which I wouldn't even use on a garden shed and how it was fitted shows little care.
Grenfell tower hasn't even being demolished yet but both Rotherham council and Engie have no concerns about risking mine and others safety.

You can tell they were the lowest bidder.
No wonder Rotherham council is working with them.

I have contacted citizens advice and linked pictures showing all the defects as well as my worries about the strength of the door.
At the very least no one else in my building wants these fitted to their homes.

"I worked for Engie for 8 years as…"

I worked for Engie for 8 years as cleaning supervisor and can honestly say it’s the worst company I’ve ever worked for, constantly running out of PPE, having to bring my own cleaning supplies in to clean toilets, taking dirty clothes and mops home because washing machine was broken, making cleaners clean 2 or more sections per night, cramming 5 and half hours cleaning into the 3 hours that they’re paid for, bullying and lying management, fraudulently claiming hours and overtime that they haven’t done, caretaker Andy Brierley is the worst person that they could have put in charge, such bullying which caused me to resign, constantly picking on the cleaners, one in particular who suffers with mental health issues, trying to force him to leave. I advise you to STAY WELL AWAY FROM ENGIE, they are BAD NEWS.

"Supposed to come to my faulty shower"

Supposed to come to my faulty shower, took them 3 months to come out. To be told it doesn’t work, now it’s been nearly a month waiting on a new one to be fitted. A don’t know how this is a multi million pound company the way it runs it’s operation.