"Absolutely horrendous"

Absolutely horrendous experience from start to finish - took 2 weeks off work for kitchen works to be completed at my property and ended up having to take a further week off without pay because they couldn’t finish the job on time. Sat around every day from 8am waiting for workmen who 80% of the time never show up and when you chase up with engie they say “oh nobody’s coming today, it’ll be tomorrow” after sitting around all day and then tomorrow comes and nobody arrives. I had a full week with no workmen and no explanation or apology. The workmen take it upon themselves to enter the property and don’t bother to speak to you or introduce themselves, I remember walking downstairs to find them in my kitchen and I didn’t even know they were there. No communication between themselves, you have one person telling you one thing and another telling you something different. It took days for the flooring to be laid when it shouldn’t have and during that time I was left without cooking and washing facilities (I had to demand for my appliances to be reconnected in the end because it was taking so long)

They damaged the sprinkler pipe under the sink when fitting the sink unit and I was left for weeks with a leaking pipe and had to pretty much beg for them to come and fix it. I only saw who I assume was the site manager once (I say assume because he never introduced himself, just came and looked at the kitchen and said “oh yeah we are behind with your kitchen”)

They never fitted a safety chain to the cooker which is dangerous, the put a hole in the living room wall from when they fitted the cabinets and drilled through, the flooring is so cheap and thin that it’s got rips in it.

The painting job was shabby and they’ve had to come back 3 times to “touch it up” - when they first painted I even heard one of the painters talking to the other saying it “doesn’t matter if it’s not 100%, it’s only for the public”

I ended up doing some of the cleaning and finishing myself in the end cause no one was bothering to come and do it. This job should’ve been completed back in October and we’re still waiting now for them to come back to fix all the mistakes and issues we’ve got. Again, workmen haven’t been showing up so we got in touch with the “resident representative” who literally laughed down the phone when we told her the workmen haven’t shown up. They have been showing up but when we’re not at home and they know we’re not at home because we tell them and then the workmen have literally said they’re not coming back because they’ve tried once and we weren’t home.

Awful company with people who clearly couldn’t care less. Only using them because it’s who your housing appointed. Next time we’ll ask for a different company or do the work ourselves. I feel generous even giving one star, itd be zero if that was an option

"Terrible Company."

Engie was recently contracted to rewire my house and fit a new kitchen and bathroom and I've spent the last month or so correcting the mistakes they made.
I was at work during the day so all the work has been carried out unsupervised and it shows. They left me with no where to wash or clean for days on end, dragged my appliances over a freshly screeded floor gouging out most of the screed then laid lino on top showing all the gouge marks. They failed to replace skirting boards, failed to fill in the holes where the old sockets were removed, mixed plaster on my floor, broke toilet seats by standing on them, broke feet off my appliances and to top it all off, their customer liaison officer has denied any of this stuff happened despite photographic evidence. I'm also missing a power tool battery charger and an aluminium folding work platform which because I mentioned was mistakenly taken/stolen the liaison officer refused to investigate. She did try to get me to allow a joiner to come by the property to replace the missing skirting board but since I was at work and very wary of letting any of their staff enter my home unaccompanied, I decided to deny them access.
Anybody using this company to carry out work would do well to have someone you trust at the property at all times while they're there.

"Beleive housing contracted them do do…"

Beleive housing contracted them do do my house asbestos removal rewire kitchen bathroom and dampcourse they've left a leak since 15 of December, they put my stuff in storage and got damaged don't let them near your home , cowboys who hide from there calls

"This is the company that is doing the…"

This is the company that is doing the Leicester uni job. Went there to do some labouring work for a dry lining company. Upon arrival I was informed that the dry lining company have advertised in their name because engie have a crap reputation and can’t get labourers. Job was advertised as 8-4 but it was 7:30-5:30… they advise you to arrive at 7am though for the site briefing. Made me laugh when I saw the job was on fire the other month. I hope it was a nightmare for them.

"Shocking that in 2021 a company acts like this"

In line with many reviews I have to say this company is a disgrace. The management have meetings after meetings as to justify their jobs but nothing gets done. They are on notice from Ashford council to book over 2000 outstanding jobs before end of Dec. So they call residents and leave a message advising when their coming as that makes the figures look good. Residents then have to call to rebook and delay the repair even further. Female staff are treated like 2nd rate citizens with 3 leaving In the space of a few months. I turned a job down at Ashford Council as it would have meant working with this inept company.

"The System of Justice in Newcastle"

I worked to the Court in Newcastle like cleaner with this company, and I was treated absolutely inhumanly by Engie staff, especially by the supervisor, she is a racist, and she turns all the staff against you.
The way these people are treating you is like somewhere in the Abraham Lincon era.
Imagine what is supposed to be a simple job where you go to sanitize, they are able to destroy your health and wealth being and transform your life into a nightmare. You can keep your job only if you take all the humiliations with a smile on your face.

"This company is an absolute disgrace-…"

This company is an absolute disgrace- do not adhere to landlord guidelines- do not reply to calls and emails - leave dangerous conditions by so called trades people and in general a cowboy company!
Ha and what would be the point of raising a complaint- did that and ignored, made a claim and ignored , reported to housing ombudsman and ignored so don’t give me that waffle

"If I could leave minus stars I would."

If I could leave minus stars I would.
They’re full of promises. I recently had a new kitchen including new floor tiles fitted. The plasterer has made a mess of my ceiling. The electrician left wires hanging out of sockets, I was left without a washing machine for 8 days. They had not checked the pipe work for my sink and washing machine, so had to rearrange my kitchen fittings to fit. Even though I didn’t have chance to disagree. It was all to save them time and money. The sink pipe work has had a severe leak for months. They fitted the new sink and cupboards, leak is still there. They did not fill in the old wastage pipe hole. I now have rats, it’s taken two weeks to get rid of them!!!
The rats gained access via the pipe hole.
It took 5 weeks for them to fit my kitchen, they had to come back and do the extracter fan they forgot to fit.
I still have a leaking sink.

I currently have scaffolding round my house, for them to fix approx 7 missing/broken slates.
They have knocked my sky dish, so currently my grandsons have no tv.
They want to sign off on the kitchen as finished.

Not a snowball in hells chance!

I’m due a lot more work from this awful, awful company. Definitely not my choice of firms.

If you have a choice, please don’t use this company. They’re really bad!

Also it’s a good idea to have working cameras on your property. The workmen turn up unannounced, and also say they’ve been and no answer when they should have turned up to a promised appointment.

I have just had back and forth text messages regarding non attendance from workmen, I have practically been called a liar, re cards were left (most definitely not) then said workman has turned despite my saying I won’t be in. Luckily my daughter is in. She’s just phoned me and told me how the workman said he didn’t turn up yesterday, despite what I’ve been told on the phone! They can’t even get their lies to agree 🤦‍♀️

I’m not going to bother wasting my time ‘Daniel’ my review is truthful, I also have more than enough proof to show.
I’m not interested in more promises that won’t be kept. I’m sick to the back teeth of ‘sorries’ that are just said but not really meant.
I just want the work done and to never hear of your company ever again.

To add to this, my daughter had covid do the gasman wasn’t able to enter our property to isolate our boiler. So the roofers claimed to only work where they didn’t need the boiler isolated. I wasn’t fooled but let them in. The gasman then came a couple of days later, when it was ok to enter. He isolated the boiler, so no gas heating in the middle of December, 2 grandsons under the age of 4, one with asthma. Next day he came back to turn it back on. No roofers came, as it had already been finished. Two more weeks before the scaffolding was taken down. As a wheelchair user, I couldn’t get out with my wheelchair.

A couple of days later, I discovered I can no longer open my grandsons or my bedroom windows as they were pushed shut by the roofers and the catches were forced shut.

Whole company is a complete shambles!

"Definitely this company I"

Definitely this company I. Uk horrible company

"I am a resident in coatbridge North…"

I am a resident in coatbridge North Lanarkshire where engie are doing major renovations to high rise flats ,windows sprinker systems, fire alarms and I must admit I expected more from then recently I had a fridge freezer delivered from currys and as engie required access to my kitchen to replace windows I had the appliance placed in my living room as it was new I took some pictures of it sitting in room as it happened this was same day engie were coming to replace windows when i returned to my home I noticed dent and scratches on fridge freezer when I complained i was informed this would be looked into after 2 weeks they came back and denied all liability even though my pictures have date and time of photos were taken and such was the service that the clerk of works couldn't even be bothered to off his rear end totally cowboy experience