"STAY AWAY FROM THIS COMPANY PLEASE"

One of the worse experience we are having with this company. Please make sure you do your research before making a purchase as they misrepresent the availabilities of their items on their website and you will have trouble to get your refund, here is our story.
So we found an electric wheelchair on their website for a paralysed relative who needed it so we made an order on 7th of September 2023 for a foldable electric wheelchair, the money was taken out of our account £2095 and the order was confirmed half an hour later.

Three days later we get a call from them saying the wheelchair we ordered is out of stock and they do not know when they will be getting them MAYBE early October so they suggested we look at another wheelchair which we declined as we wanted what we paid for. My first question was why would you show the item being available on your website if you do not have it in stock or at least let people know so they can decide whether to make the purchase or go somewhere else before you take peoples hard earned money.

We then asked for a refund which a lady from their account department by the name of Alison said she refunded the money on Friday the 8th of September and we should have the money back in our account on the Monday the 11th. However, this didn't happen. We then call them again and they said they have issued the refund but now it shows on their system that we should get it by 13th which is today and yet we haven't received the refund and when we called Alison she said there is nothing they can do as the money has already been taken out from their account. Which if it has then we would have our money back by now!!

I have liaised with my bank and they have confirmed no transfer has been made from this company.

I am currently seeking advice from a legal firm the best way to move forward and considering making a police report for fraud and small court claim if this doesn't get resolved soon.

I shall keep you updated when we will be getting our money back in the mean time the disabled relative person who this wheelchair was for, is still waiting for a new wheelchair but we cannot get her another wheelchair because we haven't had our money yet.

Thank you for all the stress and anxiety you have been causing us!!! it took you half an hour to take our £2095 from our account but a week later we are still waiting for a refund.

PLEASE STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!

********************************************************
UPDATE AFTER THEIR RESPONSE!


They responded to my review within 49 minutes attacking my family and were full of excuses and blaming the bank for the refund not reaching us. I can see how they deal with customers attacking and lie about them as they have done with other reviews. This is the company they claim to be disabled friendly|!!!!!!!

"Terrible customer support"

Having already purchased both a mobility scooter and portable ramp from OrangeBadge with relative ease and little problem we then decided to buy an adjustable bed from them to help with my wife’s back problems.

We ordered a superking adjustable twin bed with 6’6” mattresses (as I am 6’3”) on the 9th September 2022 and paid a 50% deposit. We were told of the warranty on the frame and the motors (different warranties) but with nothing in writing.

The bed was delivered on 12th October but without the castors ! Obviously OrangeBadge had not organised a check that it was complete before delivery.
The castors were delivered and fitted by an employee on his way home the next night who complained that he had not been aware it was a large bed and that they would be more difficult to fit.

There was no paperwork with the bed - no actual receipt for the purchase, nothing with regards to the warranties (other than a general warranty statement for all their products on the Customer Order form, nothing specific for the bed) and nothing at all about use of the bed.

We had ordered and paid for a long version of the bed (and the order was readily accepted) due to my height and the fact it would fit in the bedroom. When I measured the mattresses though they were only 6’3” and not the 6’6” ordered. When I queried this the salesman came back a few days later having spoken to the manufacturer and said that was the standard size and they didn’t do a longer mattress version despite taking our order. I had actually queried the length with the guy who had fitted the castors previously and his answer was that it gets longer when you lie on it !!!!!!!!
Unfortunately as our old bed had been removed when this one was delivered we had no alternative other than to accept that we had been given incorrect information and that OrangeBadge had taken an order for a bed they could not provide, had taken the money for and was detailed on the Customer Order.

For some weeks after the bed was delivered my wife’s back was no better at all and she still ended up sleeping in a chair in the lounge. As OrangeBadge were being no help at all despite the numerous calls and emails, I looked online at adjustable beds and found a website that gave instructions about how to adjust the slats for the various sleeping positions. Once I did this the result was dramatic and my wife now sleeps well. At no time did OrangeBadge ever volunteer any information about adjustments and when I asked why their answer was that the manufacturer (OneRehab) did not provide customer information (like slat adjustments, use of other bed adjustments for head and feet) and they weren’t going to either. A one page diagram of how to best adjust the slats would have done, perhaps they don’t have the necessary knowledge.

Anyway, ever since delivery and despite many many emails to both the salesman Simon and Ben (who I believe is a director) asking for a proper receipt, specific guarantee information and usage/adjustment information booklet absolutely nothing has been forthcoming. In fact all I have had is a refusal to provide the documents/information. This has been the situation for over 6 months.
It would appear that once they have your money they are not interested in giving support or learning from customer feedback at all.

Being disabled is difficult and depressing enough as it is and we think that companies who sell products for the disabled should have empathy, understanding and do as much as possible to help and give requested support to their customers.
OrangeBadge could easily have fixed this by going the extra yard but instead have gone just half the distance.

OrangeBadge have comprehensively failed to do that with this expensive purchase and we are very disappointed with the experience and unfortunately will not be using them again.

"Speak To Ben - You Won't Be Disappointed"

I'd heard good things about Ben at Orange Badge, so decided to give him a call regarding a stairlift for my elderly mother. Despite my mother being based outside his company's catchment area, Ben spent a lot of time discussing her needs and giving me his advice. He strikes me as someone who knows his subject inside out and is happy to pass on the benefit of his experience to others, even if (in this case) he knew he was highly unlikely to 'make a sale'. Unlike others, he is prepared to give direct recommendations for products, along with 'ballpark' figures for costings, which is exactly what is needed by anyone approaching the disability marketplace for the first time. On the basis of my experience, i would strongly recommend this company.

"Really amazing company "

Really amazing company from the initial call from Ben and the visit from Paul to the stairlift installation from Ian, everyone has been great. The whole process went smoothly and all were professional, friendly, considerate and without the awful hard sell of other companies. Will use them again for a new shower and would recommend them to anyone

"Please avoid this company at all costs"

Please avoid this company at all costs. I ordered a Bio bidet on the 4th of January 2023. Paying a £1000 deposit. 3 days later I get a phone call to say its not in stock. After over 8 weeks it eventually becomes available but unfortunately my elderly mother died 5 days after being told its in stock. They will not give the deposit back as its non refundable.So basically they have my Mother's money and a Bio bidet waiting to be fitted for another unassuming customer. I will be taking it further. The company director hasn't got an ounce of compassion or understanding. I have asked him to phone me to explain.....nothing! Completely disgusted!

"Friendly staff but very slow delivery"

Friendly staff but very slow delivery. My order took 2 weeks to arrive. Website implied it would be 2 days.

"Appalling experience with Orange Badge…"

Appalling experience with Orange Badge fitting a new bathroom. It took 8 weeks rather than 3. Many errors, mistakes, shoddy workmanship, not turning up. Extremely stressful experience including being hassled for full payment before the job was complete. Avoid at all costs!

"Great Service!"

We have used Orange Badge for ramps and wheelchairs for my father in law and highly recommend.
We have been so grateful and thankful to Ben and his team for looking after us so well. They have been so helpful and courteous - a real pleasure to deal with. Thank you!

"Recent stairlift fit."

My grandfather recently has a stairlift fitted by Orange Badge. From start to finish this was a simple, efficient job. From the salesman, the man who came to digitally survey the stairs to the 2 guys who fitted it. All in all an A1 service.

"Ben and his team were so helpful in…"

Ben and his team were so helpful in their advice and genuine consideration of my needs; I cannot thank them enough. I know that for any future needs I may have, I can rely on Orange Badge Mobility to support me in remaining independent. Thank you, so much!