"A good British company!"

User friendly website. Good communication regarding delivery preferences. Good quality doors at a fair price. Would definitely recommend this company.

"GO ELSEWHERE!"

Ordered a door, 7 weeks later still waiting for it. Checked online account and showing ‘awaiting stock’. Sent email week 5 asking for dimensions of door glazing cross bar ( to match with window) no reply. Phoned today girl on phone couldn’t give a s#it attitude if I’m honest. Said it might be here next week but couldn’t guarantee. Asked about my email I sent. She said hadn’t received it. AVOID AT ALL COST! GO ELSEWHERE!

"I ordered a hardwood door confirmed…"

I ordered a hardwood door confirmed 12th March 2024. "For this range of Hemlock and Redwood doors the manufacturing lead time is approx 3 - 5 weeks from order." Tried to check on progress and got a very aggressive response, despite emailing several times got nowhere. I was trying to give the carpenter an update but not able to. Finally receive an email saying "Our supplier has updated me that your order is due into our warehouse on 11/04/24" later told that there was a delay and would not get door to there distributor before 18th April so forget 3-5 weeks still no help with date I might finally receive it. In the end I receive it 23rd April. On delivery my carpenter spots damage and gets driver to photo, he then has to spend another 3 hours removing the bottom slat and rubbing it down to mask the damage at a cost of £60. I contact DoorDeals who are dismissive and sarcastic offering a £25 reduction for a door that cost just under £500. I asked them to reconsider but nothing coming I suggested £75 would be nearer the mark but no give. If this is acting reasonably it's a joke and not a very nice one, delivering a damaged door after the wait caused extra cost. I certainly would not advise anybody else to buy anything from this company.

"Placed an order 06/06/2024."

Placed an order 06/06/2024.
There was no mention of stock issues or delivery problems when I paid. It's now 05/07!2024 and we are "awaiting stock"
What a complete waste of my time, if I had been informed the item was not in stock I would have went with an alternative.

"Impressive Customer Service"

I ordered a “Plywood Flush: 826mm x 2040mm x 40mm” internal door. Arrived on time, to the allotted time slot, and in perfect condition. What impressed me the most was the… excellent communication and customer service… which actually involved being called by a human being to confirm the delivery date and time slot, which is unheard of. After my personal experience, I recommend this company.

"The company went out of their way to…"

The company went out of their way to deliver our door up to Edinburgh within a very tight deadline we had to meet for our joiner to install. They kept me informed at all times on the day of delivery and leading to that point. The product was excellent value, and significantly less expensive than comparable others.

"Pleasant company to deal with."

I had a query regarding type of door to buy for my requirements and the person I spoke to was very helpful. I consequently placed an order and was kept informed of delivery times and details. The driver who delivered was very considerate and carried the door into my garage where I am storing it until fitting.
At time of review hadn't actually fitted the door so can't comment on the quality of it.

"Excellent 5* service and product as…"

Excellent 5* service and product as always

"Competitive price and great service "

Very competitive price. Fantastic delivery service. When the doors didn’t fit in the shed where I wanted to store them, the delivery driver drove to another location a few miles away for me. Very friendly and helpful.

"Good prices and excellent customer…"

Good prices and excellent customer service. Highly recommend.