"Great products"

Great products, quality is fantastic, had some particularly great results with the SLS camera!!

"Were helpful but not anymore"

Always helpful and, although the items ordered are sometimes slow in coming, due, in part, to suppliers I believe, they are very good and well-priced. I have amended this review from 5 to 1 stars. I have waited patiently for 3 months for 1 piece of equipment. All this company does is bring out new stuff and open other outlets. They should concentrate on the customers they have first. When I asked for a refund I was told it was company policy to give voucher. Told them I didn't want anything else but I was given the voucher option or continue to wait. Disgusting service

"If I could give no stars I would..."

If I could give no stars I would..
I ordered ir night vision camera and holder with light (paying extra for next day delivery). Called 3 working days later to be told they cannot find my order number and that they will call or email back. What a surprise... no call or email nothing.
I’ve never dealt with such a shambolic company before EVER. AVOID at all costs!!

"gold bundle"

Brought a gold bundle, beginning of last week, arrived this morning absolutely fantastic customer service, Beth kept me updated for the whole process from start to finish, will definitely order again for new products that I don’t yet have

"Don’t bother with this company"

My partner placed an order on the 1st December 2020 and the item has not been received or have I received a full refund it’s now been 7 weeks. Excuse after Excuse . I have now involved the police . Trading standards are aware of this seller.

"Lies, lies and more lies"

Ordered products from Paranormal Electronics ltd in September with a build time of 15 days still not received until 24th December via Courier (over 4 months). Product arrived faulty and of poor quality not as advertised. Returned product physically to company’s head office told we would receive a refund as they agreed the product was faulty. Now the company have retracted the refund, because we have left a negative review, stating product was not faulty. Company refuses to talk to us and told staff not to speak to us either. We have proof recorded in a phone call from the company about all above and that they agreed the product was faulty and that we would receive a refund. Looking at other reviews we are not the only ones giving negative feedback from customers. So now I have no product and no money.
Last review was deleted obviously they didn’t want people knowing the truth.

"Placed an order 25th Oct"

Placed an order 25th Oct. Received an email saying my order was part dispatched on 2nd Nov. Received on 17th Nov. When I received this delivery I was missing an SLS with Tablet and a Paraportal. Emailed for an update and received a reply to say they were being built and will be with me soon.

Received SLS and tablet on 26th Nov. Tablet faulty and had no software on to work with the SLS. Tablets are second hand or refurbished. Its in the T&Cs ill give them that but is disappointing if you don't read the small print. Emailed for update on the Paraportal on 26th Nov. Had a reply with it will be sent out shortly. Returned the tablet at my own expense. Never had a new one sent back that works and with software.

Still no working SLS or delivery of the Paraportal. Received a mass email to other customers that should have been BCCd but were in fact CCd. Promised we would receive everything by Christmas. As of today, 13th Jan still nothing which is ok as I emailed to cancel further deliveries but received zero response but they are happy to keep my money. Many promises of delivery and promises not kept. The mass email that went out sharing other customers email addresses opened a can of worms. We (approx 50 people) were emailing our experiences to each other on the email chain and almost all had not received the items ordered and had failed promise after failed promise. Some from back in August. Owners responded saying will receive by Xmas and deliveries can happen until Dec 24th. Now having to get a chargeback through my bank for these items. Others are doing the same and some taking it even further in their words. Lots of excuses from this company and also very rude somewhat smug replies to some people as they shared screenshots. We've changed Courier, COVID, Lockdowns, Missing parts are some excuses. If communicated properly people would understand and would be ok. I received my SLS ordered in Oct before someone who ordered in August as communicated on the email chain. After claiming a back log of work and working extra hours to fulfil orders they still continue to take orders for the items I've not received. It also said Paraportals take 15 days. Its now changed to say “pre order for after covid-19”. They’ve never told me this?? Frustrations with some of the 50 customers is extremely high from reading their comments. Comments are deleted from social media chasing orders so people cannot see. People posting comments are taking screenshots and sharing once deleted to prove this is getting done by the owners. Please bear in mind when ordering that people from August have not received items. I'd strongly recommend spending your valuable hard earned cash elsewhere. I doubt these will be around much longer.

"This company has repeatedly ignored my…"

This company has repeatedly ignored my messages over concerns of a damaged product cause by their lack of attention when packing. they even labeled it fragile. It had no protection around a fragile item. It has a rattle within and will not power on according to the tablet. They have one of the worst customer services I have ever dealt with. If you want an expensive paper weight go ahead and order from this company.

"No more business with Paranormal Electronic!!"

Well, i have waiting 4 months for my paraportal, and i had a full understanding for the pandemic and late delivery. I mailed them 2 days ago and cancelled my order and i want my refund. So Paranormal Electronics:: If you read this, give me my money back pronto. Many many customers are frustrated and angry on this company, and i understand now that your company have zero trust. So refund me emedetly!!!

"Where to start"

Where to start, purchased the sls mapping system with iPad, sent back, was told all items where fully charged, items arrived not fully charged, there ipads are refurbished not new, the 2nd iPad I got charged fully eventually, but not used as I'm still waiting for charger for sls box!!!
I've had alot of emails and calls and achieved nothing, to cut along story short I've never used the sls mapping equipment and never received instructions for use, I've know asked for a full refund Mmmm say no more more excuses, I've been very patient up to now and actually driving up there today I've read all of the reviews and it seems that alot of people have the Same problem, oooh and after checking the iPad after no use what's so ever and had been turned off, I checked it and it had drained to 27%, so I fully charged my tablet turned it back on after 5 days surprise surprise 100% on battery, thus company is very misleading and taking advantage of decent people for the interest we all have in the paranormal.
I also ordered the the cam holder with light on after speaking to them they said the light would view upto 80ft in the dark, hahahahaha I don't think so I couldn't even see a bush one pace away, I have a wildlife cam which in the woods clearly sees all the trees paths upto at least 60ft, I even told them that and was looking for the Same, seems to me they tell you what they want you to hear!!!!
Paranormal electronics I want a refund as I've asked now for over a week in emails and calls and I will go to direct gov and make a complaint against your company under the consumer credit act and you being a Ltd company!!!!

Carl coldridge