"Fantastic service"

Fantastic service, I wanted a Ferrule for a tent pole.
They were able to identify the exact part immediately and it arrived the next day. The lady I spoke to was fantastic. This will be my first stop for anything else I need.
Thank You

"Appalling Customer Service"

Purchased a tent when assembled wouldn’t pitch to the ground so used strong wooden pegs. After several attempts to pitch, a small amount of wind went underneath and caused a tunnel effect which lifted the tent and broke poles. The tent had to be taken down as it was not for for purpose.
When asking fir a refund, I was ignored, so I emailed again to which I finally received a response that, “it must have been the weather conditions and the ground must have been too soft.” I emailed again asking, “if they preferred I take the matter to trading standards.” No reply’
I messaged again, informing the company that it can’t have Bretherton weather conditions or the ground as ours was the only tent in that area that had an issue. We’d taken 2 other tents that pegged to the same ground fine and there were 20 other tents nearby that also didn’t have any issues.
Surprise! No reply again!

Do not purchase from this company, their customer service is extremely poor and as for the product, it was faulty and of poor quality. Quite different from how it was advertised on their page,

Do NOT shop with this company!

2 months since I took my community group camping and still no resolution or refund!

"Excellent help and advice ….."

Brilliant help from staff at Tentspares …. Initially I ordered the wrong size inner tube for my Vango Walk away awning and when I called they were extremely helpful re the return and replacing with the correct item (wish I had called them in the first instance!!)
Communication and assistance second to none. I would definitely recommend this company to my family, friends and fellow campers.

"11/10 Customer Service"

I had difficulty finding the correct replacement tent poles and a valve top for my Vango Airbeam Solaris 600….last minute.com trying to sort some tent problems from last year as we go again in 1 week’s time! The Vango spares website was no help at all. So I emailed my enquiry at 8.30pm to ‘Tent Spares’ having found them using a Google search and after a couple of emails from a very helpful lady at TS, by 10.00pm my items were ordered! To help a customer at that time of night was unexpected and almost unheard of. Carriage was stated as 3-5 business days - it arrived on day 2! A very Happy Camper and I will be using ‘Tent Spares’ again for sure!

"Excellent"

Excellent, rapid and responsive service. I was in a bit of a pickle and had two days to sort out replacement poles for my Terra Nova family tent. The speed of response, advice and despatch was amazing. Nothing less. I will recommend this company to many.

"Call Tent Spares for the best advice"

Carrieann at Tent Spares saved our bacon! We have a pre-2015 Vango AirBeam tent about 6 years old, and when we pitched it this week we had THREE out of four beams fail and only had one spare (having replaced one just two years ago). Having tried a couple of other places online, I found my receipt from the spares I purchased previously and called Tent Spares, and they answered all my questions about a replacement beam before I'd even asked them - length, thickness, and valve position. They arrived next day and have allowed us to carry on with our holiday. Friendly advice and efficient service - what more do you want? Oh, and very reasonably priced, too!

"Brilliant advice, great service"

Brilliant advice, great service and to be honest I felt like they really cared and wanted to help me. Even went over and above with adding the extra parts I needed to complete the repair. Communication excellent too and items arrived earlier than expected.

"Excellent Service"

I almost threw away a perfectly good caravan awning because the air bladder had burst, I’d asked the manufacturer if they sold spares, they said “sorry, it's too old”.
Then I found and called Tent Spares, and they said “of course we can help”. In a couple of days I had a bespoke new bladder at a modest price, I couldn’t ask for more.

"good service and will answer your questions"

sent my poles to them because a different company did not come back to me. slightly more than expected but service and fixing was quick. they fixed pole and put in new shock cord which was unexpected and probably why it cost more than expected but was a good idea. hopefully it will not get broken again. if it does i shall get a new set from them.

"Amazing customer services"

Amazing customer services! Made my tent poles to measure and gave great contact during the process! Will definitely be using this company again, can not recommend enough!