"Replacement tent poles Urban Atago 5"

The only place I could get replacement poles for my Urban Atago 5 tent. Very responsive to my emails, a refreshing change in customer service.

"A*** customer services"

I dont usually write reviews but felt I needed to this time as this company deserves the recognition for thetime and effort they put in to helping me. I cant recommend tentspares enough, their customer services went above and beyond for me with a part i needed and couldn't source myself, I will defo be back if I need anything else. Thank you very much

"FABULOUS!"

Cannot recommend Tentspares highly enough - EXCELLENT customer service - Carrieann was patient, kind, thorough and so incredibly helpful. New poles arrived earlier than expected - made to spec - perfect to give our tent it's new lease of life. Look no further - Tentspares is an excellent company.

"I don’t normally write reviews"

I don’t normally write reviews, however felt I wanted too. Whilst on holiday my Vango awnings air beam had a puncture and unable to fix. Carieann was so helpful and able to identify which air beam was required. If you need to replace one, you will find the market is saturated with different ones. After speaking with Tentspares they sent the replacements out with next day delivery to the campsite. So grateful for your help and service. Carrieann you were so very helpful, thank you.

"Ordered 2 parts today to mend my tent"

Ordered 2 parts today to mend my tent . Realised Later that a new tent would be a better option . So phoned company to cancel and they ace rotes this and refunded my money instantly . What fantastic customer care .

"We’ve not been able to use our tent…"

We’ve not been able to use our tent because of a broken pole.I’ve struggled to get it repaired but then found Tentspares, they provided a fantastic service from the helpful office staff to the folks who carried out the repair.After checking with them they said they might be able to do a repair while I waited .I arrived about 1150, they quickly assessed what needed doing, quoted a very reasonable price ,and I was off by 1210! Fantastic! thanks to everyone for such great customer service ,we can camp again!

"Thorough and helpful"

Thorough and helpful - just what I needed when trying to track down spares for a rather old tent

"Absolutely fantastic customer service…"

Absolutely fantastic customer service that answered all of my questions (some were ridiculous).

Really do recommend them highly. Thank you Carrieann!

"Great"

helpful, polite and provided a great service

"Great service with tent problem."

When a pole broke on my tent I contacted Tentspares. They were very polite and efficient with my new pole being delivered a couple of days later. Thank you for your excellent service.