"Erst Vertragsfehler, dann Lösung durch Support"

Update 13.07.2023:

TalkTalk hat mich kontaktiert und mich kulanterweise aus dem Vertrag entlassen. Ich bin froh, dass Sie hier eingelenkt haben und muss den Service somit weiterempfehlen, da letztendlich eine Lösung durch den Support gefunden wurde.

Zum restlichen Service oder Netz kann ich nichts sagen, ich denke aber es ist wie bei allen anderen Anbietern.

Ich bedanke mich bei Talk Talk und bin froh zu sehen, dass wenn Sie ein ernstes Problem haben oder aber etwas schief gelaufen ist mit dem Vertrag, der Kundenservice für Sie da ist.
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Talk Talk hatte zur Zeit meiner Buchung einen aktiven Link, in der ein Spezial Deal beworben wurde. Diesen buchte ich, um nachher festzustellen, dass mir ein anderes wesentlich teureres Abo gebucht wurde.

Sehr gemein, wie man sich hier querstellt, in einem offensichtlich falschen Abomodell mit Vertragslaufzeit. Ich wurde wird weder kompetent behandelt, noch wird sich meinem Fall angenommen.

Ich habe den Vertrag wegen Irrtum und arglistiger Täuschung angefochten und umgehend fristlos gekündigt.

Der Kundenservice alle Möglichkeiten, das Problem zu lösen oder das korrekte Abo zu buchen.

"Dieses Unternehmen ist eines der…"

Dieses Unternehmen ist eines der schlimmsten. Sie machen Geld mit Mahnungen die einfach verschickt werden wenn man dort anruft wird man vertröstet die Mitarbeiter sprechen kein Deutsch ich bin davon sehr enttäuscht und kann jedem davon abraten da deinen Vertrag zu machen alles andere ist besser das ist ein riesengroßer Betrug

"Talk Talk is a dreadful company!"

Talk Talk is the worst company I have ever had the misfortune to have to deal with. My account was closed after receiving a catalog of dreadful service whilst using them. Account closed on 30th May 2023, I have just received a bill for £62when in actual fact they owe me money. They really are a dreadful company to deal with. I even raised an official complaint but they don't seem understand what good customer service is.

"Internet inexistante / de tres mauvais…"

Internet inexistante / de tres mauvais qualité. Oui, vous êtes bien sur le reseau Sunrise et sur 4g/5g, mais envoyés sur un serveur à très loin aans aucune force de signal. Vitesses tres souvent de l'ordre de 5mb/s (max 50 a 4h du matin!). À éviter complètement. Un arnaque. J'ai contacté.ma protection juridique à ce propos.

"Talk Talk terrible service"

My Talk Talk service went down a week ago, eventually after a few frustrating phone calls it was agreed an engineer would come out, between 7-9pm. The engineer arrived at 7.45am he said he needed a parking permit so we offered him a secure parking space at the back of the house which he refused to use, he left without doing the repair, his attitude was appalling. Talk Talk are the worst broadband suppliers I have ever dealt with. Any communication with them is extremely frustrating with call centres based abroad staffed by people who have a poor command of the language they are conversing in.

"Never choose talk talk, impossible to end contract with a happy face"

My wifi service is cut today by this company but they charged me until 3/5! Rubbish company ! Rubbish customer service!

"Broken customer service - Avoid"

I had to endure a week of customer service hell with talk talk to try and resolve a technical issue and talktalk admin error that is still not addressed. Talktalk have a completely broken customer service model. Incompetent inexperienced staff just highly scripted. Compartmentalised departments so get passed from pillar to post repeating yourself over and over again, explaining same story, same security questions with no one one person taking ownership on your case. Cut off multiple times on chat and phone as it’s easier for staff just to get you off their plate, then you have to start all over again. Staff are Incapable of solving basic never mind complex issues, had 6 staff on 1.5 hr chat being passed from pillar to post no one could solve my issue. Failure to live up to promises, I was promised a manager call between 8-9 which never happened. No escalation process. No call backs or care for your case the onus is all on the customer to get something resolved. In the end I couldn’t bare it anymore. I gave up and cancelled today and upgraded with Vodaphone. Talktalk are just impossible to deal with. I spent over 10 hrs solid this week either on chat or calls getting nothing but frustration and upset, going round and round in circles. I would say avoid talktalk at all costs. If you do have to deal with them use chat and screenshot everything as evidence. The terrible reviews speak for themselves.

"OMG.WHAT A JOKE!!!"

OMG.WHAT A JOKE!!!! If someone thinking to become a talk talk client don't even look to their side.they really nice and helpful till you sign up but after it's a massive circus.i am a new customer with them and from day one having issues with the service.If I need to tell all my story probably better I write a book cos here is not enough space.The worst thing is that I am trying to stay with them but they don't even trying to find a solution.NO HELP WHAT SO EVER!!!!

"Just the worst"

Just the worst. Like so many others, I have had murder trying to deal with their disinterested and incompetent call centre staff on behalf of my 93 year old Mother. She has a fault yet I ended up spending a week trying to sort it out. I was given wrong information, and most egregiously they failed on two occasions to treat it as an urgent case due to the fact she is vulnerable and a community alarm is connected to the phone line. I fact one so called manager had the gall to question the level of support and care I provide to my Mum because I was not with her at the time of calling - needless to say I responded with appropriate profanities - how dare he the little twerp! They also lost my original authorization to speak on my Mum's behalf, which caused interminable problems, and even though I raised two complaints they failed to action them meaningfully. I spoke to one muppet after another, no one showed any initiative and meanwhile I was driven insane as I was bounced around from one fool to another. The text chat is even worse and the fact I spent countless hours trying to sort a simple fault tells it all. The engineers didn't have a good word to say about TT either, indeed the call centre prolonged the problem by failing to accept the fault was at the exchange like the first engineer reported and I reiterated to them countless times. As you can tell, am fuming and will extricate my Mum from this contract as soon as possible. Just when you think utilities customer service cannot get any worse, along comes TT and its foreign call centre operatives to really mess up your day. Just shocking!

"Does loyalty matter ??"

I have been with talk talk since 2005as a loyal customer I don’t understand why I could not renew my contract as normal, after being passed to 4departments all apologetic but no help,I reached James who informed me I could not renew when I asked what now he said he would put me though to customer services they would help with closing my account but I was cut off. I was upset so I have not done anything yet I was not planning to leave I am nearly 80yrs so I do like change unless I am not happy with the service in this case I was loyal.Why spend money on advertising if this how they treat loyalty. I have to do something because my bill has been double. I can’t afford this a lot of companies have cheaper offers, so I think you should look after your customers better??
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