"Talk talk has the worst customer…"

Talk talk has the worst customer service ever! It took me 90 minutes and 7 conversations just to cancel my broadband with them. Appalling

"Good company been with them for over…"

Good company been with them for over 15years never had a problem only called for an engineer once in all that time they were brilliant allsorted today they had time and patience well done 👏 ✔

"after making 11 phone calls to talk…"

after making 11 phone calls to talk talk to cancel my new service i still get bill, the service was £28 pm and the bill is £39 and i have no equipment or internet but stll get a bill they broke the law by not allowing me to cancel within the first 2 weeks by telling me i had no account then after 2 weeks my account appeared and i have to give 30 day notice

"Most difficult Internet provider - lacks customer support"

The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue more my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service.
I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using.
I then also asked could I get the transcript of this phone call or motre info on all that we have spoken about as well as the instructions in this cancelation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving.
I called them three times and its like talking to a wall they are so difficult!

"I got talk talk tv phone"

I got talk talk tv phone, tv and broadband because it had a cheaper offer for the basics and I wanted to save money. When I got the deal I explained I was disabled with a care alarm attached to the phone so it was vital that there would be no pause between services stopping and restarting. I got told not to worry and line’s would be checked in advance. My new equipment was sent and I was told the service could be activated. My brother is an engineer and set it up but the equipment didn’t work. He said there was no fault on my lines Talk Talk must have a fault in the area or hadn’t activated it from their end. I contacted them and they took their time and sent out an Out Reach engineer (my safety alarm had to be off). The engineer twiddled with my phone line and said it hadn’t been put in correctly and that if I now put the password in with my remote it would work. There were apps on my screen and passwords to put in. He left and I began working through. The passwords nor my phone worked on screen it just said disconnected.
I spoke with talk talk and they told me it was fixed and to wait because it may just take a while to activate. For a few days I kept getting in touch and they would do nothing. They were prepared to put me in danger without an alarm and the worst thing happened. I had a seizure and needed help but no alarm! Luckily I recovered but made the decision I would not leave myself in that situation any longer and I contacted another network and asked them to connect me. No network could do this within two weeks and I still had to go that length of time without service of a phone, broadband and TV. To top it all off talk talk took money out of my account for a service I had never had.
I advise anyone who uses this company to think twice. The offer sounds good but many people don’t /can’t get the network. They will not know for sure until equipment arrives and when they start trying to deal with the company it takes a long time to speak to someone, on many occasions I got told lies (it takes time or the problem is with your equipment- my equipment works fine with other networks). They do not care about safety of disabled people and on many occasions they said they would put me on hold to speak with another department and what they actually did was cut me off. They also charged me for a network I never had.