"Like anything else this is a tool"

Like anything else this is a tool. If you use it properly your business will increase.

"I have worked with Ngage for over 10…"

I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.

"I think Ngage offers a lot of value for…"

I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service.

I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

"Unbeatable Results"

As a Marketing Director, I've used several different live chat companies that have claimed they could deliver the same results as Ngage at a lower cost, but none have come close. The volume of quality leads Ngage brings in is well worth the price hands down!

"Ngage has been very useful in grabbing…"

Ngage has been very useful in grabbing potential clients right off the bat and getting some crucial, basic, information from them quickly.

"I highly recommend this company"

I highly recommend this company. They are wonderful to work with and respond immediately to any questions you may have.

"chat operators do a great job getting…"

chat operators do a great job getting callers contact info and the company is very responsive to any issues such as credit issues when a vendor rather than a lead is involved. i highly recommend Ngage Live chat

"We used Ngage for over six years"

We used Ngage for over six years. Stupendous!
You may pay a little more but well worth it.

"mostly irritating waste of time and…"

mostly irritating waste of time and energy.

"Great Customer Service!"

really pleased with the quality leads we have captured through Ngage, our account manager Matthew Aversa definitely works hard to keep our business and promptly responds to our requests :)