"Richard was brilliant"

Richard was brilliant! Got things sorted out quickly, responded to my emailed questions quickly and called me back promptly. Had a lot of knowledge and expertise. Fab Customer Service !!!!

"Family holiday to Orlando"

Just finalised my family holiday to Orlando and have to say Alasdair has been brilliant! He found a lovely villa for us all, Fantastic communication, nothing too much trouble, I felt in safe hands from beginning to end. Would definitely recommend Alasdair to anyone planning a holiday anywhere and if we plan another holiday I wouldn’t hesitate to contact Alasdair!

"We have just returned from our 3 week…"

We have just returned from our 3 week holiday to florida, Our advisor Lilly Was excellent from start to finish sorting flights and seating us all together. We were visiting family but wanted a few days away on our own and Lilly sorted a trip to Clearwater a lovely hotel with a high sea view room. Excellent service so much so i am in contact with her to sort our next trip to Florida in October. Thanks again Lilly.

"AMAZING SERVICE THROUGHOUT"

Well what can I say. I’ve had excellent service from Alasdair right from the start! Through my own fault we hadn’t taken out holiday insurance and unexpectedly my husband had an op which prevented us from taking this holiday to New York in December . Alasdair never gave up on us and rebooked the flights and hotel( after a lot of talking between us) ! In fact I think we have become firm friends due to our almost daily contact ! Thank you Alasdair for going the extra mile and all your help throughout and a very big thanks to USA Direct too ♥️

"We booked our holiday through Alasdair…"

We booked our holiday through Alasdair he was very helpful and even when we kept changing our minds he still manage to book us a hoilday that we was very pleased with

"Thank you Alasdair!"

Thank you to Alasdair for sorting out my partners 30th birthday surprise to New York in Dec 2023!
I will definitely be using USA Direct to book another future USA trip!

New York, here we come!!

"Service was second to none"

Service was second to none, we required to add an extra place to our booking over the Christmas period and John went the extra mile to help us out.

"Brilliant Service"

We booked with USA direct ( Richard) many months ago now. Due to scheduling changes we were offered different connecting flights to our holiday in Orlando 2023. The actually benefited us and Richard did everything in his power to make sure the process went well, including booking our (large) party seats altogether on the flights! I wanted to change a surname too which was so quick and simple. Every process has been so simple, couldn’t be happier!

"Abandoned us when Hurricane Ian hit"

Abandoned us when Hurricane Ian hit, when we asked for help they argued with us, refused point blank to help and a senior member of staff hung up on us. Refused to share their policy on duty of care to customers. Hid behind force de majoure, even though the hurricane was tracked and they were aware of the consequences they insisted they didn’t need to help. Absolutely rubbish company and I would advise anyone thinking of booking through them don,t.

"Worst holiday company to book with they…"

Worst holiday company to book with they take your money then wen your out in Orlando they don't care double book your holiday villa your in and new before we flew out but left it till 10 days why we was out there and the attitude off the manager stinks plz don't book with this company they are a rip off