"It asks me what when wrong"

It asks me what when wrong? It should ask what didn't, we have been dealing g with this absolute joke of a company for near on two years, first they stuffed up the quote, then blamed our owner, then stuffed up the basin, then blamed the owner, then they came out made a new basin out if concrete and tiles, we though yay finally fixed, nope not a hope in whatever God you pray too. They installed old shower screen which they had made for old basin, crooked as your best mates dog leg, then packed it with silicone, breaking a tile in the process, yep you guessed stsring leaking and mould forming within 4 days, been 6 months of fighting, still not fixed, silicone man coming, going to replace the silicone as God help you if the mould looks bad they can at least claim its fixed as its looks pretty, still going to leak like a sieve, the owner was supposed to be one if the better ones but he's as useless as the rest of his knock up crew, with the exception of a lovely Irishman who has been very pleasant. Don't I mean don't use these guys.

"Impressive customer service"

I encountered a few issues at first, but Sonia provided outstanding support and quickly resolved them. It's rare to find a company that truly stands behind its product and service, and I appreciate the commitment to customer satisfaction.

"Lack of proper scheduling, booking, and admin processes."

I had a quote booked for Thursday at 3:30 PM, but they arrived on Monday at 3:30—three days early. As a single parent, I might have had other commitments related to my son's after-school activities. Please ensure better attention to your scheduling and bookkeeping.

"I asked Megaseal to give me a quote on retailing a bathroom and fitting a new shower screen"

I asked Megaseal to give me a quote on retiling a part of my bathroom and putting in a new shower screen.

From the onset they were very professional. Nadir who did the tiling worked very hard, he always arrived on time and messaged me on when he would be there. He was also very pleasant and did a great job. I would have no trouble recommending this company or using them again.

"Laundry Tiling"

Megasealed Canberra

I asked Megasealed to quote on tiling my laundry from floor to ceiling, installing a bench tap and converting the plumbing to a mixer.

From first contact with the office, to the sale rep attending and the work being carried out the experience has been wonderful, and it looks amazing.

"I recently used Megasealed for my…"

I recently used Megasealed for my investment property and they saved me thousands of dollars by sealing my shower with very little disruption to my tenants.

"Their products are poor quality and…"

Their products are poor quality and often require multiple visits to fix issues. Ultimately, we had to hire a more reliable service. The warranty representative was dishonest, often spinning situations even after warranty repairs. Her attitude suggested she owned the business, yet she may be harming their reputation. I spoke with three other customers who had similar experiences. For a more honest, hassle-free experience, consider a company with products that won’t fail repeatedly and require exhausting, costly follow-ups.

"These grubs did a dodgy job on our…"

These grubs did a dodgy job on our shower last year in January now all the walls in our bathroom have to be ripped out cause they are full of black mould
They have done nothing to accommodate us and the building inspector said the place is unfit to live and will take two months to fix mega sealed have offered $1000 dollars to relocate us that will only cover about three days in a Airbnb
Tori from there Beenleigh office didn’t think it was an emergency and was absolutely no help what so ever and did not care my family and I are still breathing in this black mould
There workers came and ripped the shower out and left all the mouldy tiles in buckets at our front door and the big sheets of glass from the shower just leaning up against the wall outside my sons room
These guys are so unprofessional and way overpriced for there rubbish work ..do not let mega sealed do any work in your house you will regret it.

"Danny did a fantastic job"

Danny did a fantastic job. The shower looks fabulous. Danny was very professional obviously a very good tradesman and a very pleasant man to have in our home.

"Can I go 'NO STARS""

Can I go 'NO STARS" - not one. My experience with this company ,and more especially Monique ,the owner of this franchise, has been dismal. Monique's company, services the South East surburbs of Melbourne.
I wanted someone to ensure that there were no leaks in my bathroom. There was mould forming downstairs in my laundry.
Jay, the assessor, came over and determined that the shower could be sealed, the missing grout from tiles outside the shower will be fixed and he identified one cracked tile in the shower. For this the shower screen had to be removed and the tile had to be epoxied. This added another $550 to the quote.I agreed. I decided to go with this higher quote because it seemed that Megaseal is a bigger franchise and are more likely to honour and tend to issues if they develop.

When the job was eventually done ( Monique has very unprofessional with communications - delays due to 'board meetings' and 'being on the road' and 'illness') - I was EXTREMELY disappointed with the job. We now had:
1. a broken shower head.
2. Now there were FOUR cracked tiles
3. The silicon was put very untidily
4. The grout in the tiles were black - did not match the grey of the rest of the bathroom.

She was argumentative from the very start and very rude and unprofessional. She said that those tiles were cracked before the technician started the job - even though her assessor did not identify them. She eventually came for a site visit but came 'armed '
to say - this is not 'OUR FAULT!!!'

She even had the audicity to say 'out of 10000 bathrooms that she has fixed this was the most vile and disgusting shower ever' If I could add pics here I could show how very untrue this statement was.
Eventually she offered a 15% discount. But this was not satisfactory for me - what use was paying close to $2K for a shower that still needed fixing?

My text to her :-
“I want someone to come over and neaten the job. I'll show you some before and after pics of some "disgusting" showers that was made to look good again with good workmanship.

I want the black grout replaced to a matching color I want the new shower head dropped off for us to pay a plumber to replace And 15% off as offered And warranties in place.

Her reply - it is still not clear what you want of us.