"Thank you Abdul, Abadir and Mark"

I would like to thank the team in Shepherds Bush for always looking after me. A special mention to Abdul, Abadir and Mark, as they have always treated me well.

"Went to the Ilford Branch yesterday…"

Went to the Ilford Branch yesterday without prior appointment. The courtesy and the warmth was absolutely fantastic. Ijaz went far beyond the call of duty to explain everything needed. He is a top top guy...drove off with a nice car and made a new friend with a fantastic guy. Keep it up Ijaz

"I ordered the car on the first week of…"

I ordered the car on the first week of November and still my car is not ready I have been waiting for a long time, they are still taking the rental money even though I haven’t got a car and they still operate through a call centre in India they make a fortune from taking everyone’s money.

"Thank you to travis for my Skoda"

Thank you to travis for my Skoda, really happy with it, I come again today to bring my friend and he is also taking a Skoda today. Really happy with the service and travis always help me

"Absolutely Awful Experience with Otto"

Absolutely Awful Experience with Otto

Otto is an absolute disaster of a company. Everything was fine until I encountered an issue with their car, and then it all went downhill. The first car had a technical fault, which they acknowledged but referred me to the manufacturer. After hours of trying, they finally gave me a replacement since I was not the owner of the car. The second car had terrible battery range, and the third wasn’t even valid to register with Uber due to an invalid PHV license on TFL records! This left me unable to work for days while Otto gave me useless, conflicting advice.

They assured me they wouldn’t charge rent for the downtime, but guess what? They deducted a full week’s rent anyway! Despite countless calls and promises of callbacks, nothing was resolved. Their incompetence cost me time, money, and a week of lost earnings.

Otto is fine if nothing goes wrong, but the moment there’s an issue, they’re completely clueless. Don’t waste your time or money—AVOID this company at all costs.

"I went to the Dulwich Hub on Thursday…"

I went to the Dulwich Hub on Thursday 23rd. January 2025 by appointment. It was impossible to locate the Otto Office even from the car park and eventually after several phone calls to Otto support line and asking around, gaining access to the office was a very challenging/draining task. Nonetheless I have given 5 star rating purely based on the excellent customer service which was provided by Jahsiah who served me and also his colleague Travis. They are invaluable human assets and deserved to be recognised/appreciated. Please resolve the above issues which I believe many other customers have also experienced.
Problem solving solutions:-
1, When confirming appointment or guiding customers, provide better details to find the office and gaining access to it.
2, More visible signs and clear indication as to the direction to the office from the car park. This should be in place at the entrance to the car park and a small sign at the end of the very large car park proved useless.
3, Provide customers with direct contact number for the hub.

Thank you.

LF23CEP

"The staff were very helpful with my…"

The staff were very helpful with my issues and I was seen right on time.

"Abdul Razak"

Very good customer service. I was helped through the process kindly and quickly.

"Fast and friendly service"

I was helped with Abdul at the Shepards Bush branch who was able to help with issues with my car in a fast, professional and timely manner, providing bodywork and licence plate change for my car.

"Just got my license and got my rental…"

Just got my license and got my rental from the Hendon branch. Very helpful with some great tips on how to approach work as a new driver. Thanks!