"Great onboarding process"

Great onboarding process, everything was smooth. Marco was super helpful and efficient. Look forward to doing business further

"Thank you very much"

Thank you very much

"Marco was very helpfull to rent my…"

Marco was very helpfull to rent my recent car
thanks To Marco

"Thank you to Travis for my new Skoda"

Thank you to Travis for my new Skoda. It looks great. He was a big help uploading my uber documents thank you

"Customer service"

Guys! This company has the most human most helpful and kindest customer service I have ever experienced in my life. The payment team specially Amber and Samantha helped me through very difficult times and were extremely understanding and super helpful but the whole payment team are great and soulful human beings who treat you like your problem matters. I am very grateful that I could experience their positive attitude. The company is really professional and effective. Highly recommended anyone who want an excellent service.

"DO NOT RENT FROM OTTO CAR "

Hello,

I confirm that I ordered the car from Otto in Dulwich with Jahsiah. I would like to share my experience and explain why I canceled the rent-to-buy agreement.

On December 4th, I received a phone call from Dulwich Hub informing me that they had a Kia Sportage available, which was in the garage for a small dental repair. I went to the office after 40 minutes to pay the down payment of £499. In the office, Jahsiah was very friendly and explained all the details of the contract.

I was informed that the car would be ready either on Friday, December 6th, or Monday, December 9th, with the worst-case scenario being that it would take a week. I communicated my situation clearly, stating that I needed to return my current rental car by December 10th.

After that day, I called the office every three days for updates on when the car would be ready, but no one seemed to know. On December 10th, I returned my current car and was left without a vehicle. I called Otto for assistance, and Jahsiah arranged for me to have a temporary car until I could pick up my Kia.

I collected the temporary car from Dulwich on Friday, December 13th. I was in a rush due to my daughter's Christmas concert, but when I received the car, it was extremely dirty and had an unpleasant smell, as I found waste on the rear seat and had to clean it.

The next day, I discovered that the front tires were 85% worn and old. When I called Otto for assistance, no one was able to help me. At that point, I decided to return the car and cancel my pending rent-to-buy contract, as they still don't know where the Kia is.
I am still waiting for my down payment to be refunded.
Terrible.

"Very professional and friendly service "

I am very pleased with the service I received by Marco
Marco explained all the details I needed to know and answered my all questions very clearly
He also helped me to choose the best car according to my goal and whole process went very smoothly

Highly recommend

"Very unprofessional company"

Very unprofessional company! During the contract they overcharged me, I never ever missed a payment or delayed payments. I have raised it regarding my overcharged they could not explain or any valid
response towards my dispute, I
paid it overcharged amount with original contract amount as they can't release my car without it. With Otto car my contract was end around six months ago. Last week they charged me money on my card as they still kept my card details. Taking money without my permission or any invoice or communication.
Be careful guys with Otto car.
It's a scam!!!

"The car is breakdown and they still…"

The car is breakdown and they still charged me..
If the car doesn’t work how can you charge custemer? They should deduct that day and not charge you..that’s not fair

"Company how still money for drivers"

Company how still money for drivers