"Ordering was easy"

Ordering was easy, Questions and concerns were handled professionally. Shipping was timely. Products were as described.

"Good quality products and user friendly."

Good quality products and user friendly.

"Products have not met expectations."

My door locks have not met expectations. Neither have the cameras. The only help I can get is messages that have not been very helpful.

"Terrible Support "

You do not acknowledge phone calls, email, or your support email. All my questions were ignored! I ordered and installed a new gateway, which cured my wi-fi problems. Your company was zero help. Your support rates below zero. Too bad, your customers deserve better.

"Good quality image but.."

Good quality, but i wish the cameras last longer then two years

"X1cameras don't stay online"

X1 cameras will not stay online (older X1, sitting within 5' is dependable). The 2.4 restriction must be a factor. Anyway, I have 10 bosma products (2 Xpros, 5 X1s, a doorbell cam and aegis deadbolt). Only 5 work (that is only 5 of current 10 will stay online - 3 will not reload or reset no matter how much time and effort given (4 useless X1s, and 1 dead Xpro). X1s are cheap, but so undependable it's a waste of my money. As an early Bosma adapter- really disappointing. I have had 2 replaced by bosma but still only have 4 of 12 operational...

"Purchases arrived in a timely way"

Purchases arrived in a timely way. Door lock and keypad were fairly easy to set up and get running.

"Shipping was expensive"

Shipping was expensive and slow.
Products are niy as responsive as other name brands.

"I would like to return the order"

I would like to return the order. How can I do this. Moving to my daughters place. Cannot use the camera

"Camera doesn't connect and are…"

Camera doesn't connect and are malfunctioning right out of the box.