"do not buy from Bosma"

Regarding their Aegis product: In the two years I had it, it failed 3 times. The final time it failed it was out of warranty, but thankfully my credit card's extended warranty coverage reimbursed me for the cost.

The keypad/fingerprint reader did not work more than 50% of the time.

Furthermore, if you need tech support, it is nearly impossible to reach someone live, and there is not even a voice mail box.

"Still haven't responded to my email."

Still haven't responded to my email.

"The product I purchased was fine and…"

The product I purchased was fine and minimal issues to install. The problem is the ticket that has been open 7636 for almost 8 months is still unresolved.

"Very knowledgeable and helpful…"

Very knowledgeable and helpful representative. Understood my concern and proposed an acceptable solution

"Great product"

The ease to setup equipment and fast shipping.

"Couldn’t get the camera to pair."

Couldn’t get the camera to pair.

"They got better!"

They got better!

"Received replacement parts, Shipping cost expensive"

Received all necessary replacement wires however the shipping costs were astronomical for the size of the package. The shipping cost was more costly then the replacement part itself

"Products are still under development"

They are selling products that are still under development, do not work as advertised, and have no printed instructions except for their app. There are no instructions on how to use their app either.

"door unlocks and locks"

the lock on the front door unlocks and locks by itself. In the living room watching tv and the front door unlocks. the auto lock was disabled since installation. this happens a few times in a week. just yesterday, lock won't connect to open, had to manually open the lock. connection on the app says error on it. i'll have to reset this lock, now.